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Balise Lexus

West Springfield, MA

4.9
275 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 275 reviews

August 30, 2023

Always prompt with appointments, professional and courteous. Chris Hagen was very thorough and explained all service that was done and that I would need in the near future. More

by macd0602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
August 29, 2023

The Balise Lexus service department was extremely efficient in providing me top quality service! They were very accommodating when I asked to have the state inspection added as part of the service! I More

by phllsimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
August 27, 2023

Good service this is my second car from Balise have had good luck with both friendly prompt service More

by Cynnifinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
August 15, 2023

Everyone is very friendly at Balise Lexus. We have been working with them for many years. More

by Sbuck342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagan, Giovanna Bacchiocchi
June 30, 2023

My car less than a year old, the AC malfunction,led, and they refuse to take responsibility. I had to file a claim against my insurance for repairs. The lack or respect has broken my trust with balise lexu More

by indiarakim
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Dimitri gotlib, Paul
June 28, 2023

Good service. Very satisfied thank you. Repeat repeat repeat repeat repeat repeat repeat repeat repeat More

by gopal.malladi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
June 26, 2023

Service department did a great job on my vehicle. Will definitely be back in the near future. More

by SR1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dimitriy
June 16, 2023

Consistently great service. Have purchased cars there over25 years for this reason. Cars are great, support is outstanding, More

by Eb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
May 01, 2023

First time Lexus buyer. Barb , bill, Cheryl and Edwin made it easy and no pressure. More

by hendric923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barbera spear
April 24, 2023

We buy our cars at Balise Lexus because we can count on them for the best service available. We don't wait in line to check in or to pick up. Everyone is courteous and professional. They know us, they kn More

by linda s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli