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Banister Chrysler Dodge Jeep Ram of Hampton
Hampton, VA
428 Reviews
The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 428 reviews
June 18, 2026
The extra pricing for different fuel changes is too high. You can get other places far cheaper. You can get other places far cheaper. More
by CORBINDIANE024
Verified Customer
June 14, 2026
Had a state inspection done on 06/04 at 7:30. Arrived on time and was checked in immediately. The vehicle was finished at approximately 8:20. Staff was very friendly. I was very satisfied. I am a Arrived on time and was checked in immediately. The vehicle was finished at approximately 8:20. Staff was very friendly. I was very satisfied. I am a long time customer. More
by sandra.sperring
June 13, 2026
The actual people are wonderful. the AI phone system did not tell me it would take two days for the repair.So I drove down there for an appointment for no reason the AI phone system did not tell me it would take two days for the repair.So I drove down there for an appointment for no reason More
by Sherry
June 12, 2026
No information provided at pick up Lack of communication of work performed. Now being told my tires I bought less than two years ago bought and installed by banister are bad. Work performed incorrectly. Ie. of work performed. Now being told my tires I bought less than two years ago bought and installed by banister are bad. Work performed incorrectly. Ie... alignment off. Walked in to pick up keys and a paper was handed to me and I was told she would be a minute and walked away. All for 4000 and now I'm being told my tires weren't measured correctly and I need new tires.... what else was done incorrectly is the question. Tires shaking when pressing my brakes now and something is now loose SOMEWHERE in my tires when I hit a bump. What exactly was done???/fixed/replaced I got zero communication from Lindsey when picking up. Very vague information explaining work needing to be performed. Terrible experience!!!! More
by antoneguynes1
June 11, 2026
Always quality service. Very satisfied I am always treated as a VIP customer - like family Very satisfied I am always treated as a VIP customer - like family More
by klwarren0303
June 11, 2026
Very professional knowledgeable and welcoming! !! Have come to trust the well informed staff of this well run dealership!!! !! Have come to trust the well informed staff of this well run dealership!!! More
by gore36349
June 09, 2026
I moved to Richmond from Newport News in 1983. This is my second new Jeep.The trips to Hamtpn for maintenance are worth it. This is my second new Jeep.The trips to Hamtpn for maintenance are worth it. More
by jarnett133
Employees Worked With
June 09, 2026
BEST CUSTOMER SERVICE She answered all my questions quickly and always putting her customers first. She deserves a rise and a promotion quickly and always putting her customers first. She deserves a rise and a promotion More
by Diazart1998
June 08, 2026
Wonderful employees Great service They were such wonderful, wonderful people and I'm so glad to have known them wonderful, wonderful people and I'm so glad to have known them More
by Coors40intrepid
June 08, 2026
Banister is awesome, their staff always strive to provide the best service excellence and professionalism as well as go the extra mile to ensure the customer is 100% satisfied. the best service excellence and professionalism as well as go the extra mile to ensure the customer is 100% satisfied. More
by robantwan80
