
Banister Ford of Marlow Heights
Marlow Heights, MD
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1,465 Reviews of Banister Ford of Marlow Heights
Very considerate Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Aaron was excellent and very supportive my concerns..I was very satisfied and I really appreciate him helping me in my Car Insurance needs. Tagged as Lutricia Pittman More
The Worst Experience I Have Ever Had Buying A Car On Friday August 9th, 2019 I purchased a 2012 Ford Raptor from Sheehy Ford in Marlow Heights, MD. Just outside of Washington D.C. When I purchased the On Friday August 9th, 2019 I purchased a 2012 Ford Raptor from Sheehy Ford in Marlow Heights, MD. Just outside of Washington D.C. When I purchased the truck, Sheehy Ford gave me a 2 month “Dealer Warranty” assuring me that they would take care of any significant issues that the vehicle might show. I was one hour into my return trip home when a light rain began so of course I tried to use my wipers. Imagine my surprise when, after only 2 cycles, my windshield wipers stopped working altogether. In addition to the wipers, and all at once, my windshield washer was inoperable and my dashboard display began flashing faults with the Hill Descent Control, Advance Trac and rearview camera. The cruise control stopped working, my left headlight and right turn signal both stopped working. While under the hood trouble shooting I also discovered that two relays were missing from the relay box. I immediately took pictures of everything and sent a detailed text to the salesman from Sheehy Ford who assured me that the warranty would cover this and that I should take it to a local Ford dealership for repairs since I lived 180 miles from them. So the day after I purchased my truck I dropped it at a local dealership, recapped everything that had happened and provided them with contact information to Sheehy Ford. It took nearly a week for Sheehy Ford to authorize any diagnostics, during which it was discovered that two of the brake calipers were completely seized, the rear defrost was inoperable, the fan shroud retainer was missing, the sunroof switch cover was missing, and the rear rotors were so bad that they would not even pass state inspection. It is now Thursday, 12 September and my truck still has not been returned to me. For myself and the staff at the local dealership, the last month has been a ridiculous game of avoidance, shifty practices and phone tag with the staff at Sheehy Ford. Sheehy Ford has refused to replace missing parts and even refused to fix major safety concerns causing the truck to fail State Inspection. I have spoken with the Salesman(Ony), the former Service Manager(Gary), The Commercial Sales Manager(Keith), the General Sales Manager(Harry), the General Manager(Ashanti) and left a message with the new Service Manager(Angel). All to no avail because while they make bold claims and profess their innocence in the matter, the truck came from them FUBAR, is still not fixed and still will not pass inspection. Oh, by the way, it is also convenient that over one month of my two month warranty has elapsed with my truck in the shop. I requested a warranty extension and suggested that they provide me with a rental, but was denied both and now cannot find anyone willing to answer the phone or handle this incredibly outrageous situation. More
VERY SATISFIED CUSTOMER I GAVE THE RATING BECAUSE OF THE CUSTOMER SERVICE THAT I RECIEVED PRIOR TO THE APPOINTMENT AND DURING THE APPOINTMENT, I AM A VERY SATISFIED CUSTOMER. I GAVE THE RATING BECAUSE OF THE CUSTOMER SERVICE THAT I RECIEVED PRIOR TO THE APPOINTMENT AND DURING THE APPOINTMENT, I AM A VERY SATISFIED CUSTOMER. More
Best car purchase experience With Aaron Alexander I had the best car purchase experience and customer service ever for me! He was very informative and attentive. Thank you very mu With Aaron Alexander I had the best car purchase experience and customer service ever for me! He was very informative and attentive. Thank you very much Aaron. More
Excellent Very nice person also help me with taking everything out my old car to my new suv and help me with Bluetooth my cell and down lodging the ford guide Very nice person also help me with taking everything out my old car to my new suv and help me with Bluetooth my cell and down lodging the ford guide More
Ask for Sean Mathis I have been searching for a new vehicle for over 3 years (I buy new, and drive until the wheels fall off). Prior to coming to Sheehy I have visited I have been searching for a new vehicle for over 3 years (I buy new, and drive until the wheels fall off). Prior to coming to Sheehy I have visited all other nearby Ford dealers. Sadly, most of the salesman tried to up-sell me when I communicated to them exactly what I wanted. I eventually walked away when i realized they were not listening. In my online research I found an escape I liked at the right price at Sheehy. I called and Sean Mathis picked up. I was straight forward with him on what I was looking for. Over a period of 5 days he was faithful and diligent to find me the right vehicle, trim level, and price. When I changed my mind at one point that I wasn’t ready, he was kind and said “thank you for giving me the opportunity to assist you”. I later realized that I haven’t seen the work ethic in other salesmen that I saw in Sean on his willingness to help me. At one point their email was not working, so he downloaded a scanner app on his phone so he could send me the custom info I was looking for. When I was ready, I went back to Sheehy and worked out a good deal on a 2019 Escape, solely because of Mr. Mathis. At the last minute, right before I was coming to make the deal, I changed my mind in the color. Sean personally drove to an extended lot, and PDI’d (detailed, plate brackets, taking vehicle out of transport mode from factory) the vehicle for me. I will remember Sean. Sadly, I am not finding many salesman like him. I hope you have the opportunity to deal with Sean, and Sheehy (and Ford) is lucky to have him as he represents Ford well. More
out standing services After going to another dealer and waiting days to get the car I (Kinda) wanted transferred to the store, I stopped by per a request through KKB to see After going to another dealer and waiting days to get the car I (Kinda) wanted transferred to the store, I stopped by per a request through KKB to see the sales manager. He put me with Aaron Alexander to assist me with my purchase. Aaron was very helpful and went above and WAY beyond. Within 2.5 hours they appraised my Jeep (giving me $500 more than the other dealer), went about 20 miles away to pickup my car from a sister dealership, had me through finance and out the door. He got me the color I wanted 4WD and with more equipment then I planned on getting. Aaron and the sales-manager (Daniel) knocked it out of the park!!! A couple day later, I reached out to Aaron about resetting the door pass-code and an owners manual. When I walked in he was there to greet me and within 30 minutes he got the code reset, a owners manual and on my way. 10's across the board!!! More
An Amazing Car Experience I had the opportunity to be serviced by Sheehy Ford of Marlow Heights a week ago and the experience was amazing! They are very helpful, especially Ony I had the opportunity to be serviced by Sheehy Ford of Marlow Heights a week ago and the experience was amazing! They are very helpful, especially Ony Obame! He helped me find a car that fir me perfectly in less than 30 minutes. he was very helpful and goes above and beyond to please! They have a wide variety of cars and great prices. Check them out! More
First Car I just purchased my first car from Sheehy Ford and I feel as though they made the process as easy and stress free as it possibly could’ve been. I just purchased my first car from Sheehy Ford and I feel as though they made the process as easy and stress free as it possibly could’ve been. More
Satisfied Customer I have been a customer at this dealership since 2011 and have purchased two vehicles in that time. They are friendly, professional and very devoted to I have been a customer at this dealership since 2011 and have purchased two vehicles in that time. They are friendly, professional and very devoted to customer satisfaction and improvements in customer service. I would recommend Marlow Sheehy to anyone interested in buying a new vehicle. More