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Baron BMW

Merriam, KS

4.6
1,579 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,579 reviews

July 23, 2020

First time using Baron and I was very pleased. The staff was courteous, and the loaner car helped a ton. I will be back again! More

by Shalayamcneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 22, 2020

Very helpful and knowledgeable!! Will definitely be a repeat buyer!! Although he was super busy he did ensure we were taken care of! Would highly recommend Baron BMW! More

by Trish and David
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 21, 2020

Trust Joe T to do the right thing. People make the service department. I stay with Baron because of people like Joe T who I know will make things right. More

by Preddy_2000
Recommend Dealer
Yes
Employees Worked With
Joe Tennanty
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 21, 2020

Brought in my 325xi for A/C system service. Turns out I had the system overcharged. They evacuated and refilled system to spec. Blows cold now, like it should. More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 21, 2020

Greg Griswold has always gone above and beyond to make the buying experience good. Greg went out of his way during the pandemic to get information and keep us informed about the build status. More

by Sharrison
Recommend Dealer
Yes
Employees Worked With
Greg Griswold
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 21, 2020

Not contactless had to interact with at least people Would not take on line or over the phone payment Had a text service rep several times for updates Your survey is Bad More

by paulgorup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ranfy
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

I am a customer at Baron BMW since 2009. They have taken care of my car maintenance and such. Their charges are fair. The facility is nice and clean. The staff has taken steps to make sure everyone is safe More

by Lexi
Recommend Dealer
Yes
Employees Worked With
Travis Davidson
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 20, 2020

bad experience with them for a brake fluid service but did not reset the code notice light after service even after I requested strongly. too bad. More

by libenyi
Recommend Dealer
No
Employees Worked With
Randy
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

Sold me on a service contract ($$$), then turned me away when I asked for service (service notification not lit), and when I returned - the service contract had expired. No ethics here. I will never g More

by Lenexa64
Recommend Dealer
No
Employees Worked With
N/A Service Tech was great; sales guy not
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

Ryan Debrecht provided great customer service. He was extremely busy but took the time to focus on my needs. I felt appreciated which led to an enjoyable experience. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

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