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Baron BMW

Merriam, KS

4.6
1,861 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,861 reviews

July 20, 2020

Sold me on a service contract ($$$), then turned me away when I asked for service (service notification not lit), and when I returned - the service contract had expired. No ethics here. I will never g More

by Lenexa64
Recommend Dealer
No
Employees Worked With
N/A Service Tech was great; sales guy not
Aug 01, 2020 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Isaac Nichols Service Manager inichols@baronauto.com

July 20, 2020

Ryan Debrecht provided great customer service. He was extremely busy but took the time to focus on my needs. I felt appreciated which led to an enjoyable experience. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Debrecht
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 19, 2020

True mark of what the BMW experience is all about. Always a pleasure to visit Baron BMW. Look forward to a future upgrade to my models and will be my first stop. More

by Vex00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

In and out in a jiff and treated with professionalism and warmth, thank you for the complementary beverages and car wash, I really needed one! More

by 14ejb703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

Efficiency, told it would be a one hour wait, it was Efficiency, told it would be a one hour wait, it was less. Good relationship. Friendliness, quality workmanship, explanation of work performed and fu More

by Netas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy and Joe Delaney
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 19, 2020

This was my first visit with the Service Department. All personnel were very attentive and courteous. I happen to hit the right Saturday as well, as it was their monthly customer appreciation event. More

by Dnahajzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 17, 2020

I have received good advice and good service. There is clean environment In the office. Everybody wears a mask, and follows the policy of physical distancing during the pandemic. More

by zhoulong
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 30, 2020 -

Baron BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 16, 2020

Jason D. In the service area is amazing. We scheduled our new BMW for window tinting and ceramic coating. From the time we arrived at the dealership until we left, we were treated so nicely. Best customer se More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason D.
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 16, 2020

My second auto bought at BaronBMW and it was good experience. My salesman John was easy going and knowledgeable. I had did my research on my trade in and got a fair price. If you desire a BMW, I w More

by LKW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

July 16, 2020

Great service experience Ryan in service was awesome, highly recommend him if you need to take your car in for service. They got me in quickly and took care of my car, no fus More

by bill.lazo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 30, 2020 -

Baron BMW responded

Thank you for your kind words for our staff, we appreciate it!

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