Baron BMW

Buyer Beware After deciding on a type of vehicle to purchase, Porsche Cayenne, I found one at Baron BMW. Car was in decent shape for the price. However, it develo After deciding on a type of vehicle to purchase, Porsche Cayenne, I found one at Baron BMW. Car was in decent shape for the price. However, it developed an engine 'knock'. I took it to AutoTech, at Baron's request. Having not heard anything for 4 days, I called AutoTech and inquired. I was told that Steve at Baron had been informed, and he was to call me...never happened. I called, left messages and waited. Called and left message for GM, Robert Smith. I found out that it needed a new engine... as much as I liked the Cayenne, I knew we couldnt keep it, so we decided on a 530xi that they had. Start it up, has a 'ticking' noise...sounded like valve lifters. Since this was supposed to be a straight up trade for the Porsche, we decided to take it if the noise was fixed. Steve allegedly had his service department look at it, and told me the noise was 'normal' for an 80,000 mile BMW. I have owned several BMW's, all with the straight 6, and currently own a 220,000 mile X5 that has never made that 'normal' noise... I got hit for $400 trade inequity, when we were supposed to get everything back from the Porsche, at least according to the GM On way home, tail light bulb warning light comes on, low oil warning light comes on... I had to replace tail light bulb and add a quart of oil. Engine noise now gone....and they told me their shop had gone through it. They are the only BMW dealer in town, the attitude shows it, and if you're not spending $50k or more, don't expect good customer service. More

Aaron Mumma possesses 4 P's! Professionalism, Personable, Promotion and not Pushy. I, a single female, decided to stop in at Barron BMW with us a "JLAL" (just look and leave) attitude. The l Personable, Promotion and not Pushy. I, a single female, decided to stop in at Barron BMW with us a "JLAL" (just look and leave) attitude. The last thing I wanted was to meet a pushy, EOAC (Eye on Another Customer), salesman. While walking around the grounds, I met Aaron Mumma. He professionally asked and answered all the relative questions. Aaron stepped way, but let me know he was available and where I could find him. He was not pushy. After a little while Aaron came back to me and I told him what I was hoping to find. I had seen a countryman mini with piping on the seats and I loved it. Aaron took me right to that car! Oh my goodness! While test driving the vehicle, Aaron pointed out many features that I was not aware of (promotion). I was more excited. But the point is...... we talked. Aaron did not come across as a pushy, "gotta make this sale" person. We talked about family, children, life. "We" were relaxed (personable). My JLAL attitude became a GHI (gotta have it) attitude! And.......I did! My "Mini Blessings" is something to be thankful for and Thank You, Aaron Mumma for being there for me. You're G R E A T! More

We purchased a smart from Steve through the Internet, which this was my first time buying a car in this way. The car was in Kansas City, and we were in Chicago. We drove down in a one way rental and Stev which this was my first time buying a car in this way. The car was in Kansas City, and we were in Chicago. We drove down in a one way rental and Steve picked us up. We were shocked by how each person at the dealer was so incredibly nice and considerate. We had already purchased the car, and with us being from so far away, they could have easily been dismissive. Steve focused on our sale until we were out the door and even filled up our tank to start our journey back to Chicago. I would drive another 14 hours, there and back, to buy from him again. More

When I turned into a parking lot at work I hit solid ice and my car just slid against the curb. I hit my front wheel pretty good and my steering wheel was off center, also AWD failing light on and DSC faili and my car just slid against the curb. I hit my front wheel pretty good and my steering wheel was off center, also AWD failing light on and DSC failing light on. I had my car towed to Baron BMW. Even though it took a while to get the part in, which was simply due to the bad weather and not Baron's fault, I was very happy with the overall service! Communication and updates from the dealership were excellent, I got a courtesy car for the time being and the job they have done was outstanding. Car drives exactly as before and I still can't believe how well they fixed my wheel. I actually asked them, if they are sure they didn't put a new rim on! It looks like new, you can't tell, even up close it once had this terrible curb rash! On top they also took care of other things I asked for and an oil change. Really excellent service! More

I had an excellent experience with Baron BMW. I was casually shopping for a new vehicle and found myself at Baron. They were not high pressure at all but were very helpful in educating me on the diffe casually shopping for a new vehicle and found myself at Baron. They were not high pressure at all but were very helpful in educating me on the different models, taking me for test drives and answering any and all questions I had. I did not purchase the vehicle during my first visit but instead decided to look around a bit more. Ultimately I ended up working with the General Manager, Robert Smith, who was very involved and very willing to work with me to ensure that I got the right car for the right price. I had some additional work done to the vehicle after purchase and they were also very helpful in facilitating that and ensuring that I had a great experience. I ended up buying a new 2013 328i xDrive and have been very happy with it. I would highly recommend BMW and Baron in particular when looking for a new vehicle. More

When I entered the BMW lot, I had a specific car in mind...the 2008 Volvo I saw online. I had been contacted by Kevin Kagay and was told the car would be ready to look at Tuesday afternoon. When we got mind...the 2008 Volvo I saw online. I had been contacted by Kevin Kagay and was told the car would be ready to look at Tuesday afternoon. When we got there, it was waiting for my husband and me to test drive. We loved it and bought it that day. We also used the BMW financing because they were offering a better rate than my bank. Because they hadn't had a chance to fully detail and clean the car, they gave us a "loaner" until my newly bought Volvo could come home. I picked it up on a Friday and it was perfect. My experience with sales, finance, and even the general manager was exceptional and I would recommend Baron BMW to anyone searching for a new or used car... Elece Kellerman More

Levi was a considerate, accommodating and a friendly sales associate that was interested in me finding the right vehicle and a fair price for me and the dealership. I couldn’t be more pleased with my pu sales associate that was interested in me finding the right vehicle and a fair price for me and the dealership. I couldn’t be more pleased with my purchase – no buyers anxiety. More

Levi was very nice and responsive. I Love the dealership. Have purchased 5 cars from them. I recommend them and will be back for my next car. Have purchased 5 cars from them. I recommend them and will be back for my next car. More

My boyfriend and I went to Baron because he saw a car online that he had like. Even though they did not have that car anymore they had a similar one. The can was immaculate both in and out even though it online that he had like. Even though they did not have that car anymore they had a similar one. The can was immaculate both in and out even though it was an `08. But after we bought it, we had to wait a week to go pick it up because “it was getting serviced.” When we finally picked it up the car, the check engine light turned on when we were driving it home, which is just like fifteen minutes away, and the car vibrated. I had to drive back to Baron where they sent me to where they service their cars and the vibrating did stop, but the check engine light turned on again and they had splattered red paint on the bottom right of the car. I drove back to Baron and the manager Steve Z. said that he would call the Auto-Tech people to ask them why the check engine light was still on and that he would give me a call. It has been more than a week and the manager has not called me back, I left him voicemails and he never called back. I managed to reach the sales rep. that sold me the car, Ryan, in one of my attempts to reach them but he has not called me back either with a solution from his manager. I think that there is something serious wrong with the car like an engine problem but they are waiting after the month of warranty so they can tell me that it is my problem and that I have to fix it. The car has literally just been sitting in my garage since I got it. Needless to say, I regret getting the car and working with such unprofessional people. Tomorrow will be about the fifth time I go complain about the problem which they have not resolved in a month. More

This is the second vehicle that I have purchased from Baron. Four years ago, I bought my first BMW and it was a great experience. The service through the years, confirmed my initial beliefs of a great Baron. Four years ago, I bought my first BMW and it was a great experience. The service through the years, confirmed my initial beliefs of a great experience from Baron. Joe Reck has been excellent to work with and I can honestly say that he cares about the service his customers receive. I will continue to purchase from Baron as long as Joe is there. Jake Pugh is new, but has been great to work with. He has answered every question along the way and if he doesn't know he quickly finds out. He hasn't been pushy, but kind and informative along the way. More