Baron BMW

I bought a 135 BMW this week. During the test drive the salesman explained the new I drive system. He showed me the communications portion and how the bluetooth worked. However he couldn't get it to work salesman explained the new I drive system. He showed me the communications portion and how the bluetooth worked. However he couldn't get it to work but if I brought it back with my cell phone he would sync it for me. Turns out the car didn't even have bluetooth. However for $750 they would be glad to add it. When I met with the business office they offered me the long term maintenance package. At first I declined and so they offered it at a better rate i took the offer. Two days later because of the lousy service I had received at the dealership I ask for the maintenance package to be removed from my purchase. They then explained the contract was binding from the minute it was signed even though it doesn't start for 4 years. Never in their discussion was this even mentioned. Despite talking with the general manager nothing was resolved. BUYER BEWARE AT BARON ALL THEY WANT IS YOUR MONEY NOT YOUR SATISFACTION. More

I purchased a 2007 BMW 3 series from Baron, they don't do much on the sales side for customer service, they actually tried to charge me to test drive the vehichle. Second, when I wanted to purchase the vehi much on the sales side for customer service, they actually tried to charge me to test drive the vehichle. Second, when I wanted to purchase the vehichle I had a BMW for trade in, and said they don't really like to accept trade in's even if they are certified BMW cars. So I had to sell it to carmax down the street. As I mentioned I'm thinking of getting another vehichle this year, and since I currently have a vehichle from Baron, when I call in they act as if I don't exist, I ask if they have any information on my current car or my name and cell number "sales contact info" and they reply we don't have anything like that, this is very troublesome. I truly like to consider myself a loyal shopper, but their sales experience is among the worst I have dealt with. On the other hand, the only reason I continually like BMW is the maintenance service. My usual service rep is Chris and he does a great job, very willing to work around your schedule, provides loaners whenever, and really is on top of his game, extemely busy which makes me a bit leary, but still really good service. Final message, if you are dealing with the sales team at BMW, please be ready to walk away from a deal at any moment, they don't really negotiate, like if you say you need navigation, but not tinted windows, they sell the package as is, and won't buckle to give in on anything. They value any touches to the vehicle too much. Plus, the maint package isn't really a huge sale, they only have scheduled maint every 7,000 and then 11,000 miles, this causes a bit of concern to me as whenever I go into Baron for service checkups they are packed leading me to believe that maint is occuring alot on other cars. They use this as a upsell component, however they value this service at $2K minimum per car, but so far I have only had three (3) main checks during 36K miles, so I'm getting basically $100 value (3 regular checkups @ $35 each) for the maint I thought was so crucial. My rating scale should actually include Intro sales - 1 (terrible, several call backs to look at cars) Sales - .5 (they constantly move on price in their direction, even when I don't ask for more bells and whistles) Walk thru of sale - .5 (the lady who explains your contract doesn't speak english, which makes it very difficult, luckily I work with contracts on a daily basis) Price - .5 (i've talked to people who went to ST.Louis even got St.Louis to deliver to KC for cheaper) Service - 5 More

I bought a used 330i from Baron. The car had alignment problems from the beginning and I had it into Baron for service just about every month. After several times of telling me "that's just the way a BMW problems from the beginning and I had it into Baron for service just about every month. After several times of telling me "that's just the way a BMW drives" I gave up and paid for a 2nd opinion. It was a bulge in the tire, which Baron service had seen before but did nothing about it. I also was told to stop filling out the surveys because they were always bad and I was hurting their bonuses. The final straw was service telling my husband that I was the problem with the car's alignment because it was obvious to them that I had been hitting potholes. The alignment problem has never been completely fixed. To keep my blood pressure under control, I've never taken the car back to Baron. After 1 year of ownership I'm selling it and when asked why, I let people know never to use Baron service. More

Went to the dealership in september of '06 to buy a 335i, but dealer wouldn't deal on price. I then inquired about European Delivery, and they didn't seem thrilled, but would agree to it, but wouldn't deal p but dealer wouldn't deal on price. I then inquired about European Delivery, and they didn't seem thrilled, but would agree to it, but wouldn't deal past 7%. Walked in several times to talk to the CA I worked with, and stood around for 30+ minutes with no one helping me. I was able to test drive the vehicle, but the front end staff was unhelpful and too caught up in themselves. I called 3 months later to place an order, and my CA didn't work there anymore, and the deal I had negotiated for was "no longer valid" according to them, so I contacted the internet sales, and she sent me to another CA, who wouldn't deal period. SO, the unhelpful and unfriendly dealer did NOT get my business. I instead ordered from a dealer in Chicago, and will go to Chicago to pick the car up. I would never recommend this dealership for sales, and I will travel to another dealership for service to avoid them all together. More

Purchased a Pre-Owned BMW Roadster from Baron BMW. After the sale this salesman tells me to be sure and give him all 5's for his rating or else it would cost him a lot of money on the comission. He st After the sale this salesman tells me to be sure and give him all 5's for his rating or else it would cost him a lot of money on the comission. He stressed this several times and made it a point to mention it again as one of the last things he said to me after the sale.<br><br>In all honesty he wasn't worth a 3 rating so I followed my heart and gave him what I thought he deserved. During the sale, he was rude, condecending, and didn't pay attention to details in the sale. During a telephone call after the sale, this guy has the nerve to rip me, telling me that I cost him "a lot of money" because of the rating I gave him. Regardless of "what I cost him" in the commission, I am sure he received a lot more than he was worth on that sale.<br><br>Because of this sales person, I will never again buy another BMW through Baron BMW. I have also done my best to turn away anyone I know who is interested in purchasing a BMW from dealing with Baron BMW.<br><br>With people like this representing Baron, it won't be long before this company begins to feel it in their bottom line. They already have as I have several friends who now own BMW's and not one of them has purchase them from this dealership per my response to their questions.. As for me, the next BMW I purchase will be in St. Louis. Its worth the 4 hour drive to make sure this company doesn't profit from my patronage.<br><br>Am I bitter? Maybe. Am I smarter? Definitely!!! More

Baron has has a long history of poor service. With a reputation of "we are the only local dealer, so screw em" type of consideration for the costumer, it is simple to see how flash lacks substance with reputation of "we are the only local dealer, so screw em" type of consideration for the costumer, it is simple to see how flash lacks substance with these guys. I know many people who work or have worked for Baron, all with the same reports. The dealer feels they are the only dealer on "the block". Therefore the raise all parts prices by 5-20% from the REAL base price, they do not back up the repairs or service as the should and the reps to the service area feel they are "GOD". Overall, I would beware of Baron for BMW, VW or Mini sales or service. Clearly, I am NOT in the minority on this issue. I love my BMW, but hate dealing with this company. More

I wish that I had had all my work done by Baron BMW since I started driving a BMW in 1984. We have had our BMW 325 maintained by Baron BMW since 1995. Matt Yates, Chad Bunton, and other service advisors have I started driving a BMW in 1984. We have had our BMW 325 maintained by Baron BMW since 1995. Matt Yates, Chad Bunton, and other service advisors have always went above and beyond to ensure that all work done has been to specification. Bill Johnson, Mark McCale, and the other technicians strive to do the work accurately and return my 325 as soon as possible. <br><br>In my experience, Baron BMW does only the work necessary. When I have asked them to consider doing work that I think might be needed, they have more than once declined, telling me, "This work is not needed; the BMW is performing to specification." It always turns out that the technician is right.<br> More

Took my 2002 X5 in for 2nd service and to order replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. replacement parts for the headlight washer. When I picked up the vehicle an employee brought it to me and left the engine running. I got in and left. On the way home I had to stop for personal business and when I started the engine the service warning light came on again. I called the dealer, left a voice mail stating the problem and since I was leaving town the next day, would have to bring it back after I returned to have it re-set. Upon my return from my business trip, I called left another voice mail which ensured me that I would have a response within two hours. However that was three weeks, two more phone calls and an email ago, and I still haven't received a response from anyone, including the service manager. The parts were ordered the day of the service and no one has contacted me as the status. That was a month and a half ago. When I call a service rep number, I get this message with a long story about how busy they are between 0700 and 1000, with other customers, yet I call at 2:00 P.M. and still can't talk to anyone! More

Visited dealership three times. First experiece was the summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, wi summer of 1998, the visit was less that satisfying. Since I was l only looking for a used BMW. Second expereice was later that year, early fall, with money in hand, I was ready to take order a new 1999 323I BMW, again the expereice painful. End result went to another dealership in KS,l orderd and then took delivery of a new 1999 323I BMW. Third experice, went like this. I was looking for a deal like anyone else would, but was informed that I would not get any kind of a deal as to the price of a then New 2002 325I BMW. In fact salesperson reached in desk pulled out previous contracts to show me that these people didnt get a deal so why would I think I would. Result went to Nebraska and took delivery of a NEW 2002 325I BMW. That particular dealershipt was more than happy to drop a few dollars off the price. Go figure. More

One of my best car buying experiences. Prompt service, addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my ex addressed every minor detail, stayed in touch with me since I placed my order for my new 545i. Haven't tried the Service Dept. yet, but so far my experience has been very promising. Bob desrves a lot of the credit.<br>Mr. Battaglia was very generous with his time and effort to make every thing fall in place; very professional. More