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Baron BMW

Merriam, KS

Overview
Reviews
4.6
1,574 Reviews
Call Dealership (913) 722-5100
View Awards

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,574 reviews

July 11, 2023

Luke was professional, personable, knowledgeable & courteous. Luke went out of his way to provide me with the BEST service Baron BMW is known for. He was able to get my oil changed promptly to help me More

by jspistilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Aug 09, 2023 -

Baron BMW responded

Thank you for acknowledging Luke for his professionalism and dedication. At Baron BMW, we appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review is very much appreciated and it would be our pleasure to assist you again.

Helpful
July 11, 2023

Vehicle service was extremely poor. Service reps were not readily available when car came in; when we got a rep, he was not fully knowledgeable. The same approximate service time was g More

by Daylight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Munoz
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Helpful
July 09, 2023

JT from Baron BMW is a one of a kind sales professional. Our introduction started with a text communication, to a personal phone call, to a face to face meeting with the end result purchasing the vehicle we More

by Cyn Van
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT and Jess
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Aug 07, 2023 -

Baron BMW responded

CONGRATULATION on your new vehicle! Thank you for acknowledging JT for his professionalism and dedication. At Baron BMW we appreciate when our colleagues are recognized for the exceptional service they provide our clients. Your business as well as your Five Star review are very much appreciated and it would be our pleasure to assist you again.

Helpful
June 29, 2023

While working with Baron I was able to receive an allocation and order the spec of my desired car without issue. They were quick and prompt in assisting and walking through the process. Had some hicc More

by cosmos675
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Bozinos
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Jul 30, 2023 -

Baron BMW responded

Congratulations on your new car! Ensuring your satisfaction is Baron BMW's ultimate goal and we are delighted to know that we delivered a great sales experience! Thank you for the pleasure of your business. We look forward to the opportunity to assist you again.

Helpful
June 29, 2023

Joe was excellent in service and honest. Has a customer for life thank you Baron More

by Flashrick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Stroble
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Jul 27, 2023 -

Baron BMW responded

We're happy to hear you had such a positive experience with our service!

Helpful
June 24, 2023

Not everyone on the same page needs better communication. Don't see sales incentives being offered. More

by Bobrjbmw
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
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Jun 26, 2023 -

Baron BMW responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Varnadore Service Director mvarnadore@baronauto.com

Helpful
June 22, 2023

Great response and follow up. Provided a loaner with very little warning prior to me dropping off my car. More

by David.sarazen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Stroble
Report | Print
Jun 27, 2023 -

Baron BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 20, 2023

My service advisor Justin was very helpful and got me on my way quicker than the estimated time. More

by cotterjames
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin,kirk
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Jun 22, 2023 -

Baron BMW responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

Helpful
June 19, 2023

Rocky is really helpful. The repair is done really fast. The whole team are nice to talk to. More

by jiajie1999
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rocky munoz
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Jun 22, 2023 -

Baron BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 19, 2023

My service person was very understanding. They provided a ride for me and took care of my car for a reasonable price . More

by kambiz.zoraghchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jun 22, 2023 -

Baron BMW responded

We are very happy to have provided you with such a positive experience!

Helpful
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