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Baron BMW

Merriam, KS

4.6
1,572 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,572 reviews

April 01, 2024

The staff was friendly and helpful. Regular maintenance checks are never fun, but the team made it a great experience. More

by E Tilgner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 05, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

They are very attentive and kept me informed about the status of my service regularly. More

by tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 30, 2024 -

Baron BMW responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Tanner was a great service advisor and didn’t try to get me to purchase something I didn’t need. Austin made sure my car was clean after my service appointment. I appreciated both of them! More

by Jenniferdixon988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner, Austin
Apr 03, 2024 -

Baron BMW responded

Thank you for sharing your positive experience! We're glad to hear that Tanner provided you with great service and didn't pressure you into purchasing unnecessary items. It's also great to hear that Austin made sure your car was clean after the service appointment. We'll be sure to pass along your kind words to both Tanner and Austin. We appreciate your feedback and your business!

March 25, 2024

From pulling in the drive, to picking our car up the service was great. Patrick was very knowledgeable and thorough explaining our issue throughout the process. More

by Dalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 30, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Patrick provided thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 24, 2024

I worldview given two stars but Zach, the service manager who worked his way up, is a ROCKSTAR. Explained every detail of the diagnostics and was very patient with me. I can't say the same for the service ad More

by sherry.zander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, unnamed Service Advisor
Apr 12, 2024 -

Baron BMW responded

Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Zach Smith

March 24, 2024

Great Dealership. Always get great service when taking the car(s) in for maintenance or any recalls. More

by pkgates1
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 27, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

Joseph Tenety is bar far the best there is. We take all our cars here. More

by rebslaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Tenaty
Mar 26, 2024 -

Baron BMW responded

We're thrilled to hear that Joseph has provided you with outstanding service, and we're honored that you choose us for all your car needs. Providing the best service possible to our customers is our goal, and we're delighted that Joseph's efforts have made a positive impact on you. Thank you for your loyalty, and we look forward to continuing to serve you and your vehicles in the future!

March 22, 2024

My salesman was JT and he was amazing. Answered all the questions I had, and made me confident to come almost 1000 miles to purchase a car More

by hooverracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Thomas
Mar 27, 2024 -

Baron BMW responded

That's fantastic to hear! We're glad that JT provided you with such an amazing experience and made you confident in your decision to travel almost 1000 miles to purchase a car. Thank you for choosing us, and we look forward to serving you again in the future!

March 20, 2024

Andrew S. was extremely helpful and overall I experienced amazing customer service! 10/10 recommend More

by Lexie Askren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strahl
Mar 22, 2024 -

Baron BMW responded

That's fantastic to hear! We're thrilled that Andrew provided you with extremely helpful service and that you had an overall amazing customer experience at our dealership. Your recommendation and 10/10 rating mean a lot to us. We're here to ensure your satisfaction every step of the way!

March 20, 2024

Service department is great. My only complaint is, if you promise a car wash after service, you should actually provide a car wash. More

by EmptyA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Mar 26, 2024 -

Baron BMW responded

Thank you for your review. I am so sorry we missed your wash! If you’re in the area soon stop by so we can remedy it and we gladly will. Your name isn't listed on the review, so if you email me I will gladly take the necessary steps to train our people to prevent this in the future. Thank you for choosing Baron for your service needs! Joe Hartigan--Service Director. Jhartigan@baronauto.com