Basil Ford

Definitely a five star dealership. The best sales and service you will find in western New York. Very smooth transition in both departments. I recommend them to my friends and family. service you will find in western New York. Very smooth transition in both departments. I recommend them to my friends and family. More

Very professional, treated with respect, willing to work with me and all and all a great experience with me and all and all a great experience More

Excellent job servicing my vehicle. The quick lane work what’s the time in a very short time, the employees polite and informative what’s the time in a very short time, the employees polite and informative More

This is the third car I have gotten from Basil Ford. As long as my salesman Mike is there I can't see me shopping anywhere else when I need a new car. long as my salesman Mike is there I can't see me shopping anywhere else when I need a new car. More

Worked with Mike McGill and a few of the other guys at this dealership and they were very helpful! They were quick moving, polite,enthusiastic and most of all they helped me get into my brand new 2022 For this dealership and they were very helpful! They were quick moving, polite,enthusiastic and most of all they helped me get into my brand new 2022 Ford Bronco! 100% would recommend. More

The salesman was awesome he explained everything, he worked towards our needs.he called the next day to make sure was working properly, Ed was a true professional worked towards our needs.he called the next day to make sure was working properly, Ed was a true professional More

I dropped my car off on Sunday night for the service dept to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every t to work on it Monday. They replaced my brakes and I picked it up Monday night. The next day I drove my car it’s making a funny thumping noise every time I brake. I took it back to them to check and see what is the problem. It was not making that noise prior to them doing the work. I was told I needed yet another part. When I explain to him my car was not making that noise before they replaced the brake. Jeremy ask me if I drove in the storm on Monday. How can I drive in the storm on Monday when my car was at your shop getting worked on. I’m really questioning the integrity of this service department. More

Very satisfied with service received. Added bonus was that the car was washed. All staff very helpful. that the car was washed. All staff very helpful. More

Great customer service, did & amazing job Scott was the best I definitely recommend this dealership best I definitely recommend this dealership More