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Basil Ford

Cheektowaga, NY

4.7
594 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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594 Reviews of Basil Ford

January 07, 2022

Best dealer service I’ve experienced. They were thorough and extremely helpful. I did not feel as though they were just trying to rack up charges. More

by elizabethbetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
January 05, 2022

Basil exceed my expectations from start to finish, from when they greeted me at my to when I got my keys back. Staff was courteous and my vehicle was done earlier than I was quoted. I highly recommend thi More

by tylersmi716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern
Feb 03, 2022 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

January 04, 2022

I worked with Nick V. and he made the experience so easy and enjoyable. As a mom, I have limited time to spend and he made everything so seamless and convenient. I usually dread buying a car but I will reco More

by Marcy A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V.
Jan 07, 2022 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

December 31, 2021

Quick service. I am pleased with quality of the service that was provided. I would recommend to people I know. More

by Vick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Jan 07, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

December 30, 2021

Was very professional sales and not pushy only downfall was travel 5 hours to pu and no full tank of gas first dealer ever had that from More

by psawatis6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy , Jess Basil, Cassie Soucia
Jan 07, 2022 -

Basil Ford responded

We appreciate any and all feedback we can get. We always strive for customer service that goes above and beyond, if you have any suggestions on how we could have made your experience better please contact us at basilcares@basilford.com

December 30, 2021

Our first time at the Basil Ford service department. Very professional service writers. Took time to answer all our questions. So far the repair seems good. More

by Ford Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Backert
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

December 29, 2021

Fast service nice workers and a clean waiting room to wait in. Easy in and out More

by runawayfast1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Jan 07, 2022 -

Basil Ford responded

Thank you for taking the time to leave us such a positive review!

December 23, 2021

We worked with Jeremy to get a new Maverick and the process was very smooth. It took several months for the truck to come in but we fully expected that. Overall it was a great experience and I wound de More

by lexyhouser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 07, 2022 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon.

December 23, 2021

Pleasant people and great delivery of vehicle. Extremely fast and professional delivery of new vehicle. All questions answered and vehicle was perfect. Great job!! More

by Tracy.macken84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Zambito, Michael in finance
Jan 07, 2022 -

Basil Ford responded

Congratulations on your new vehicle! Our goal is to make purchasing a new vehicle quick, easy, and most of all fun. We are happy to hear that this was your experience with Mike and the rest of our team. Please don't hesitate to reach out if there's anything additional we can do for you.

December 22, 2021

Very smooth dropping off vehicle, getting courtesy ride, and the work performed. Thank you all. More

by Gary.metz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
Jan 07, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

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