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Basil Ford

Cheektowaga, NY

4.5
632 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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632 Reviews of Basil Ford

January 29, 2020

I has a wonderful, swift & detailed experience at Basil Ford. Would recommend Mike Worthington and the team to all of my friends and family. Great job. More

by MANecovski88
Recommend Dealer
Yes
Employees Worked With
Mike Worthington, Jess Basil, Cassie Soucia
January 19, 2020

Ed was great. Having been to this location, for the second time, Ed resolved my issues with excellence. He also provided service with a smile. More

by 2016 Ford
Recommend Dealer
Yes
Employees Worked With
Ed
January 11, 2020

Professional, efficient and honest service experience for my Ford Explorer. I would highly recommend the Basil Ford Quick Lane service team. I was in and out within 1 hour on a Saturday morning, as original More

by Sfeenan
Recommend Dealer
Yes
Employees Worked With
Jose Gonzales
December 24, 2019

The Best Around I have been dealing with this dealership for many years and have always found them to go out of their way to make sure i am happy and well pleased. Th More

by RRJJ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AARON
December 17, 2019

Excellent Service Excellent service, took vehicle in quickly and got us back on the road in no time. Will definitely return for future service visits. Thank you More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Dec 23, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you, we look forward to seeing you again in the future.

December 12, 2019

Aaron our service advisor was very thorough ànd went out of his way to make sure we were satisfied with our new tire purchase. Thank you! More

by sme725
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 23, 2019 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

December 03, 2019

The service was absolutely professional in every sense, timely, courteous and accommodating. I would recommend every friend go to Basil Ford and. try thier service department before going anywhere else. More

by Jeri B.
Recommend Dealer
Yes
Employees Worked With
Jose Gonzalez, Jess Basil, Cassie Soucia
Dec 23, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 20, 2019

Long wait for any service. Poor communication and will try to get female customers to pay for work that isn’t necessary. Terrible place. Go elsewhere. More

by pierce7181
Recommend Dealer
No
Employees Worked With
Jose
Dec 23, 2019 -

Basil Ford responded

We're disappointed that you don’t feel as if we were transparent with you. Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration

November 05, 2019

Always a pleasure do bring in my car. Appreciate that when advised by Ashley that the wait might be longer than usual she offered to have me driven home and then picked up. All good. More

by MJFJR
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 23, 2019 -

Basil Ford responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

October 28, 2019

Leased a 2019 Ford Escape Collin Rose was terrific, it was our first time leasing and he made it seem so easy. from the time I walked into the showroom until we were leaving in More

by Rich Barone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Rose- Sales / Jordan Moll-Finance
Dec 23, 2019 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

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