Basil Ford

I HAVE GIVEN BASIL FORD THE ABOVE RATING BASED ON LIES AND DECEPTION. AFTER THE HAGGLING ABOUT DOWN PAYMENT, TRADE VALUE AND MONTHLY PAYMENT 2 HOURS LATER I HAD AN APPROVAL AND AN ARRANGEMENT TO PICKUP TH AND DECEPTION. AFTER THE HAGGLING ABOUT DOWN PAYMENT, TRADE VALUE AND MONTHLY PAYMENT 2 HOURS LATER I HAD AN APPROVAL AND AN ARRANGEMENT TO PICKUP THE VEHICLE 2 DAYS LATER. 24 HOURS LATER, SCOTT CALLS MY PHONE AND LEAVES A MESSAGE THAT I WAS ONCE AGAIN APPROVED FOR THE AUTO LOAN??? THE NEXT DAY I WENT IN TO SWAP VEHICLES AND SIGN THE PAPERWORK...AN HOUR AND A HALF LATER....UP JUMPED THE DEVIL....YOU NEED TO SEE THE CREDIT MANAGER..."I`M SORRY BUT I HAD TO RUN THE APPROVAL AGAIN AND IT WAS DECLINED!!!! YOU`VE CHANGED MY INSURANCE TO THE NEW VEHICLE AND RAN THE DMV PAPERWORK AND NOW YOU PULL THIS CRAP!!!" BEFORE I COULD GET THEM TO GET THE TRUCK APPROVED I HAD TO AGREE TO A HIGHER MONTHLY PAYMENT AND A HIGHER DOWN PAYMENT...I GOT THE TRUCK OFF THEIR LOT SOME 3 HOURS LATER!!! I HAD 2 DAYS TO BRING BACK SOME ADDITIONAL PAPERWORK TO VERIFY THAT I WAS " OFFICIALLY RETIRED FROM MY JOB AND NOT A DRUG DEALER"!!!! WHILE I WAS THERE, I POINTED OUT TO THEM THAT THEIR"SO-CALLED" DETAIL OF THE VEHICLE WAS SOMEWHAT SUSPECT. I HAVE MADE UP MY MIND THAT AFTER THEY MAKE A NECESSARY REPAIR NEXT WEEK, I WILL NOT BE RETURNING FOR ANY SERVICE. NOR WILL I RECOMMEND ANYONE I KNOW TO THEIR DEALERSHIP FOR ANY REASON!!! More

After working out the details of the purchase of an Escape with the owner son Chuck, 12 hours before scheduled pick up time- I received a call stating the vehicle was sold by mistake! I was promised th Escape with the owner son Chuck, 12 hours before scheduled pick up time- I received a call stating the vehicle was sold by mistake! I was promised they would so call make it up for the mistake with extra’s if I selected a new model- I received a free oil change for the inconvenience which all buyers receive and a $300 dollar cargo option which was on the new model I selected. At the time of pick up the credit mgr. stated it was a common issue 2x- 3x a month..They sold the vehicle to another customer for more $$$..And then I find out from a neighbor- a co worker experienced the same issue..This is an everyday problem at this dealership! MOVE ON! More

Rotten experience. Old school sales tactics, VERY HIGH PRESSURE. Razzle dazzle, running back and forth to 'sales manager' and 'it's not up to me', high pressure to sign the deal NOW without even knowing PRESSURE. Razzle dazzle, running back and forth to 'sales manager' and 'it's not up to me', high pressure to sign the deal NOW without even knowing the price. Salesperson talk down to me and start acting mad when you refuse to sign right now. Outright agression when I got up to leave. Very personal questions asked. Uncomfortable from the get go. I left very p***ed off after wasting my time for over an hour. Everything was hand written on scratch paper, with vague offers. Headache when I got home. They were worse than Jerry Lunderguard who was the salesman from the movie Fargo. Overall horrible experience and I would suggest going elsewhere. More

I will never do business with Basil or Ford for that matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace matter again. After taking my van in for 3 recalls, they give me a rental "CAR" even after I advised them I needed a VAN to get my handicapped finace around got nothing but the run around for the next 8 weeks. Now they are refuseing to reimbuse me money I am out due to having to use a friends van. VERY FRUSTAED & UPSET WITH THE SERVICE I RECEIVED!! More