Basney Honda

It was an easy transaction. Cindy handled everything with complete professionalism. Communication was excellent and in a timely manner Cindy handled everything with complete professionalism. Communication was excellent and in a timely manner More

Great and well done The team is great and explains everything that was done on the car everything that was done on the car More

I am consistently impressed by the upbeat, welcoming staff and top-notch customer service. They work with incredible speed and efficiency without ever cutting corners or compromising on quality. Above a staff and top-notch customer service. They work with incredible speed and efficiency without ever cutting corners or compromising on quality. Above all, their honesty and transparency make every service experience completely stress-free. More

Short and quick. I was kept up to date on services. All services were explained well I was kept up to date on services. All services were explained well More

Quick Diagnosis and fast service. A lot of questions were answered Quick Diagnosis and fast service. A lot of questions were answered. Were respectful about the problem A lot of questions were answered Quick Diagnosis and fast service. A lot of questions were answered. Were respectful about the problem More

The service people were great. The ease of appointment and information is need of great improvement both online and phone. The ease of appointment and information is need of great improvement both online and phone. More

I always have a good experience working with the sales and service teams. The recommendations and work they perform are top-notch. and service teams. The recommendations and work they perform are top-notch. More

Love the maintenance dept and dealing with Austin has always been positive and a great experience. It's why we keep coming back. always been positive and a great experience. It's why we keep coming back. More

Bought a $22,000 truck from Basney Honda and brought it back just 5 days later because of a transmission pulsating/shuddering concern. I went on a test drive with the tech to demonstrate exactly what I was back just 5 days later because of a transmission pulsating/shuddering concern. I went on a test drive with the tech to demonstrate exactly what I was feeling and was told it was “normal” and that Ridgelines, Passports, and Pilots all do this. I asked them to change the transmission fluid anyway—and paid for it myself. Got the truck back and the shudder was gone. I also traded in my 2012 Honda Crosstour with 216k miles. I was told Basney doesn’t sell 200k+ mile vehicles on their lot and that it would automatically go to auction. I was shown on Matt’s computer that it was supposedly worth only $500–$1,000. Now Basney has it listed for around $6,000. I understand dealerships need to make money. That’s not the issue. The issue is honesty. Why tell me my trade would automatically go to auction if you planned to sell it yourselves? Between that and being told the transmission shudder was “normal,” this experience has left me questioning the transparency of the entire transaction. More

Bought a $22,000 truck from Basney Honda and brought it back just 5 days later because of a transmission pulsating/shuddering concern. I went on a test drive with the tech to demonstrate exactly what I was back just 5 days later because of a transmission pulsating/shuddering concern. I went on a test drive with the tech to demonstrate exactly what I was feeling and was told it was “normal” and that Ridgelines, Passports, and Pilots all do this. I asked them to change the transmission fluid anyway—and paid for it myself. Got the truck back and the shudder was gone. I also traded in my 2012 Honda Crosstour with 216k miles. I was told Basney doesn’t sell 200k+ mile vehicles on their lot and that it would automatically go to auction. I was shown on Matt’s computer that it was supposedly worth only $500–$1,000. Now Basney has it listed for around $6,000. I understand dealerships need to make money. That’s not the issue. The issue is honesty. Why tell me my trade would automatically go to auction if you planned to sell it yourselves? Between that and being told the transmission shudder was “normal,” this experience has left me questioning the transparency of the entire transaction. More