Basney Honda

Curt met me at the service bay and immediately took care of my request for service. He was very. Pleasant and efficient. During my time while they worked on my car Curt kept me informed. Service was perform of my request for service. He was very. Pleasant and efficient. During my time while they worked on my car Curt kept me informed. Service was performed appropriately and efficiently. I switched to Basney from another local Honda dealership 6 years ago when I purchased my current CRV and have been very pleased I did. More

I loved working with Kenny and Matt! They were wonderful walked me through the process. Answered questions that I needed clarify on. Would recommend. They were wonderful walked me through the process. Answered questions that I needed clarify on. Would recommend. More

Had a very good experience with every person we talked to. Explained what we needed very thorough to. Explained what we needed very thorough More

Nice offering Uber to get me to work when dropping off vehicle. Recommendations by mechanic took care of issues. Job took longer, so they kindly offered a car for me to use. vehicle. Recommendations by mechanic took care of issues. Job took longer, so they kindly offered a car for me to use. More

Professional, polite, respectful but not stuffy. All of the staff that I interacted with were very friendly and personable even the cashier. All of the staff that I interacted with were very friendly and personable even the cashier. More

Very easy process! Thank you Chip & Matt I really appreciate the efforts you took to find my car. Thank you Chip & Matt I really appreciate the efforts you took to find my car. More

Asked for light on drivers side to be secured because keeps falling out and it continues to fall out. Windshield wiper fluid not replaced came back empty. Austin was great! Ran my garage remote out to me keeps falling out and it continues to fall out. Windshield wiper fluid not replaced came back empty. Austin was great! Ran my garage remote out to me in the rain when I forgot it in loaner car! More

They were truly professional in the sales process. They answered all of my questions in detail. They answered all of my questions in detail. More

I was disappointed that nobody called me about the services that I requested. When I called, Cindy had already left for the day. The next day, I had to call her and she was out to lunch. Then I had to services that I requested. When I called, Cindy had already left for the day. The next day, I had to call her and she was out to lunch. Then I had to call her again and we talked about what was going on. I did not get any type of estimate of timing until I called. I brought in my CRV about six months ago and was told I needed $6000 of work that I didn't need. (I was told I needed a new head gasket. A separate technician from a separate company concluded that I did not. I've been driving that CRV for thousands of miles and at least 50 hours with no problems since). I brought this up with person with who I worked just to give him a heads up. He didn't really seem to care. It really makes me think that I can't trust the technicians. This happened in a similar fashion three weeks ago when I brought the Odyssey in for repair of the door. They said it was fixed, but it was not and I was charged. Cindy took that charge off only when I asked her to do so. That was kind of her, but I would have expected somebody to already notice that the job had not been done correctly. More

I liked that you had cars for me to try. One dealership we went to had only one car to test drive. Also I really appreciated Nathan’s low key approach anl patience with my concerns. One dealership we went to had only one car to test drive. Also I really appreciated Nathan’s low key approach anl patience with my concerns. More