Basney Honda

When I dropped off my car, I told them multiple times it had to be driven to hear the noise. I was told that they couldn't find out see anything wrong. I was told it wasn't the condenser, which I knew becau had to be driven to hear the noise. I was told that they couldn't find out see anything wrong. I was told it wasn't the condenser, which I knew because I told him there was nothing wrong with the air being cold or warm. I was told they compared it to another Pilot and it looked the same. I didn't realize that's how diagnosing an issue was done. I was told to record the noise or bring it back in. I felt like I was talked to like I didn't understand cars, which I do. I left to go home and the noise was back. I went back to the dealership and asked to have someone ride with me. I was told by the same guy who checked my car in that he had nobody at this time. I told him I did what he advised and he pretty much blew me off until I didn't leave. He went to another desk in which the man said to my guy 'you didn't say it needed to be driven. You said it was the fan'. The other guy walked up to me and said he would do a drive with me. At no time did I tell the original guy was it my fan and that it didn't need driven. I felt like I wasn't heard. The guy rode with me said he couldn't hear anything when it was doing it but asked me questions. He told me to bring it back on Friday and he would have a younger guy with better hearing listen. At least the new guy was not treating me like I didn't know anything. More

Every thing went fast and no problems I have been working with Matt for about 8 years and he helps me. with Matt for about 8 years and he helps me. More

Took care of my problem quickly. Very pleased that what I needed was done in timely manner. Thanks Very pleased that what I needed was done in timely manner. Thanks More

The service on my CRV was done quickly and everyone is always friendly and courteous. Thank you all! always friendly and courteous. Thank you all! More

The dealership was able to resolve a complex problem that my local shop could not fix. my local shop could not fix. More

Very efficient They did took good care of the car while explaining the process and the services that my car required explaining the process and the services that my car required More

terrible customer service. do not delivery what they promised got my title work 5 days before plate expired made me wait 2.5 hrs. for a piece of paper that required just a n do not delivery what they promised got my title work 5 days before plate expired made me wait 2.5 hrs. for a piece of paper that required just a name and addressed typed on it add to go in twice to sign papers because the first time it was wrong accused of receiving a refund and oh Opps so sorry its's here at the dealership More

As always, excellent service with my car's service! Clear in communicating what needed doing and when. Clear in communicating what needed doing and when. More

I had to jump my car at work to get to the dealership. Rick went above and beyond to get my battery checked out and replaced late in the day. You won't get this kind of service from other Honda dealership Rick went above and beyond to get my battery checked out and replaced late in the day. You won't get this kind of service from other Honda dealerships in the area. Rick's customer service was exemplary. More

I had an appointment at 9:30. At 11:30, I went to ask Rick what was going on with my car. He said they were just getting done looking at it. That seems like a long time to make a At 11:30, I went to ask Rick what was going on with my car. He said they were just getting done looking at it. That seems like a long time to make a customer wait. Rick said it needed new struts and stabilizer bars. I told Rick that Basney had replaced one strut less than 5000 miles ago. I showed him the invoice from December 2025. He agreed to replace one strut under warranty. It would have been better if Rick had noticed this himself. This oversight makes me less confident about basney's service recommendation. More