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Basney Honda
Mishawaka, IN
3,298 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 3,298 reviews
October 23, 2026
I am appalled that for an error message that came up on my dash for 15 minutes and then disappeared and has NOT come back on since… Honda's answer was to say I need an entirely new transmission and wanted my dash for 15 minutes and then disappeared and has NOT come back on since… Honda's answer was to say I need an entirely new transmission and wanted to charge me $8000. I have zero issues with how my car drives. I tried to ask Rick several times to explain to me why this is the only answer and why it might not be an electronic issue or a sensor issue. I never got a satisfactory answer from him. I do not feel like he tried to take any time to explain anything to me, but instead he just kept repeating 'this is Honda procedure.' Even if it is, fine.... you can't try to explain to me why?? My first conversation with him on the phone on Thursday morning when I was trying to ask some of these questions, he would say things like, 'this is Honda procedure' and then just sat silent on the phone. I feel that he showed zero patience and the shortness of his answers gave off an attitude of: 'sucks for you, but I don't care.' I think anyone in my position would feel shock about an $8000 price tag when there are no obvious issues with the car. I am incredibly disappointed in Honda as a whole because I feel like it has basically sold me a lemon car and is doing absolutely nothing to take any kind of responsibility for that or offer any kind of help or at the very LEAST give me decent customer service about it. Then on top of that, I get a $175 bill just for diagnostics. I'm sorry, but I cannot imagine that it would take that much time to hook up a computer to my car and receive all the codes. Seems to me that that's what I paid More
by kbainconkin
Verified CustomerEmployees Worked With
Rick Hoover
October 23, 2026
Very unsatisfactory. First I had to talk to Kendra AI assistant trying to get to a human. Then left message that was NEVER returned. Ended up going into service to schedu First I had to talk to Kendra AI assistant trying to get to a human. Then left message that was NEVER returned. Ended up going into service to schedule appointment. Then when I dropped off my vehicle for service it was like no one knew what for. Then I received a text informing me of an air cabin filter needed replacing. I okayed that extra service and upon picking up my vehicle I found out it wasn't done. Why inform me if you aren't going to do it. More
by llweber721
Employees Worked With
Too many to name
October 23, 2026
Austin is excellent. I have been a customer of Basney for decades and they are exceptional. I have been a customer of Basney for decades and they are exceptional. More
by KHANIG
October 23, 2026
The service was first rate as usual. The service manager I dealt with was efficient and courteous. The time to completion was very good. The Express Service option is one of the reaso The service manager I dealt with was efficient and courteous. The time to completion was very good. The Express Service option is one of the reasons I continue to do business with Basney Honda More
by POWELL.1
October 22, 2026
Been buying cars from here for over 20 years. Love the no pressure sales team and the atmosphere is always inviting! Love the no pressure sales team and the atmosphere is always inviting! More
by MJOHNSON58
Employees Worked With
October 20, 2026
Easy to schedule an appointment. Friendly, on-time service. Convenient location. Clean and comfortable waiting area. Friendly, on-time service. Convenient location. Clean and comfortable waiting area. More
by MICHAELABORKOWSKI
October 19, 2026
The coffee was delicious, employee's very nice also. We had an appointment but it took over 2.5 hours for an oil change and coolant service. Then they recommended a coolant service we didn't need becaus We had an appointment but it took over 2.5 hours for an oil change and coolant service. Then they recommended a coolant service we didn't need because we later found out we had one last year. More
by RANDY
Employees Worked With
October 19, 2026
very responsive to regular customer needs and taking care of issues with the vehicle and proper service needs of issues with the vehicle and proper service needs More
by KAREEM3
Employees Worked With
