Basney Honda

Poor communication on their part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never 👎 recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

Poor communication on your part . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . I always had to enunciate the call twice on my end before I got a call back which would be hours later. Which would be 2 -3 hour before close time . My car sat at the dealership for 2 days before being looked at . Then the day it was supposed to be looked at it wasn't because two of your technicians called off which wasn't communicated by Austin. Then the estimate came and your dealership is trying to get my family to buy into nearly 3500k into additional repairs. It didn't even have the oil change on it until I told Austin again. Even though the car was low on oil and my wife had to add 3 quarts before the car was received . It's even recorded in your progress notes for the car when it came in. I would never ?? recommend your dealership. I go to Bosak Honda in Michigan City and they would never do this . So yeah I rated this whole interaction a 1- Poor . More

Basney Honda has excellent service advisors and mechanics. Any time I have had service needs, Basney has completed the work in a timely and professional manner. mechanics. Any time I have had service needs, Basney has completed the work in a timely and professional manner. More

Everyone was so great, they helped with all our questions with no pressure! Gave us time to think about our decision, then explained everything we needed to know. with no pressure! Gave us time to think about our decision, then explained everything we needed to know. More

Very courteous and kind. It took less time than even expected Great attention to detail It took less time than even expected Great attention to detail More

i bought a Honda from them in August. I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not e I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not even 6 months later I am having to put over $3000 in it. I even ask salesman about if I needed to buy an extended warranty , he told me no and that I have best possible coverage. Alan in service was not very nice saying that they already had to pay over $5000. to replace the transmission. so these issues aren't their problem. I bought this Honda so I had enough seating for all 5 of my grandkids, now I don't even feel safe driving it. I guess its ok to rip off people now days. I am very disappointed as I had spent all my $$ on a deposit for this More

They did a good job with the recall repair. I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I had to ask. Also waiting room seat were dirty with lots of crumbs on the seats. More

Fast. Efficient. Affordable. I wish you had donuts in the waiting room but the WiFi is awesome. Efficient. Affordable. I wish you had donuts in the waiting room but the WiFi is awesome. More

Great place to buy and maintain your car! Salesman and finance manager was respectful and helpful during the buying process. Salesman and finance manager was respectful and helpful during the buying process. More

Good experience with great service. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. More