Basney Honda

Buyer Beware- Will tell you anything to make the sale Purchased my 2015 Chevy Suburban here 5 weeks ago. Noticed something wrong with the turn signals and transmission. As part of the deal, both were supp Purchased my 2015 Chevy Suburban here 5 weeks ago. Noticed something wrong with the turn signals and transmission. As part of the deal, both were supposed to be fixed. First trip to service, they flushed the transmission fluid and installed new filter, said that should fix the problem. It did not. Brought the car back the next week, the turn signals were fixed however the transmission was not. They kept my car an entire week, sent it over to their Chevy Dealership. Informed me the transmission fluid was a quart low and it just needed a computer update. This again did not fix the problem. Took it to Summit City Chevrolet in Fort Wayne and it quickly was diagnosed with a bad torque converter. $1700.00 to replace. Called Basney's Service Manager and after several conversations, we were told sorry your on your own - its not our problem. I feel they knew this all along and didn't want to put any money into fixing it as they already had the sale. We will pursue further through our attorney but shouldn't have to. Buying a new car should have been an exciting fun time and Basney Service has turned it into a nightmare. Side Note- if I didn't have to deal with the service center this dealership would have been 5 star earned our loyalty. Ken and Patrick were wonderful. Ken in particular went above and beyond to help us with affordable financing. More

2003 Honda Pilot I took the vehicle in for transmission service radiator flush oil change and get valve replacement. They called and said radiator was leaking and oil I took the vehicle in for transmission service radiator flush oil change and get valve replacement. They called and said radiator was leaking and oil pan had leak needing to replace radiator for 900.00 and oil pump water pump and belts for 1600.00. They also did air bag recall and left parts for the dash in back seat. I park in a garage and have no fluids on my floor. I don’t like the scare tactics to try and get more business. I will take my service elsewhere. More

No pressure and good support Our 2007 Accord's exhaust system failed, and Matt gave us a clear picture of what was wrong and some less expensive options. Fixing it would have cos Our 2007 Accord's exhaust system failed, and Matt gave us a clear picture of what was wrong and some less expensive options. Fixing it would have cost more than the car was worth, so we wound up trading in the vehicle. Brian Smith suggested a nice 2013 Accord and we're happy with the price and speed of the transaction. More

Overall service experience I was particularly impressed with the service writer who I found to be courteous and efficient and with the no-hassle/honoring warranty work that need I was particularly impressed with the service writer who I found to be courteous and efficient and with the no-hassle/honoring warranty work that needed to be done. More

Great service Service is professional and of quality. I appreciate that I can trust their service. Thank you for providing this service. Austin and Brad are very Service is professional and of quality. I appreciate that I can trust their service. Thank you for providing this service. Austin and Brad are very good. More

Surprisingly excellent ... I got right in with no weight, and they did a super good job. Everything was explained, very simple, very easy, and I even got a free car wash. ... I got right in with no weight, and they did a super good job. Everything was explained, very simple, very easy, and I even got a free car wash. More

Always excellent Service I always take my car to BASNEY for my 2012 Honda CRV oil change. Service DEPT is friendly, timely, and does a thorough job and I love the report they I always take my car to BASNEY for my 2012 Honda CRV oil change. Service DEPT is friendly, timely, and does a thorough job and I love the report they give me to tell me of issues with my car that may need immediate attention or future attention. Thank you! More

Fix a flat tire Service was fast and courteous, and repairs were made quickly. Also Basney washed my car without me asking for this. An extra nice touch. I was please Service was fast and courteous, and repairs were made quickly. Also Basney washed my car without me asking for this. An extra nice touch. I was please with the outcome. More

Dedicated to Excellence From the moment I drove my car into the shop, they were professional and courteous. They explained they had a few vehicles ahead of me and would come From the moment I drove my car into the shop, they were professional and courteous. They explained they had a few vehicles ahead of me and would come get me once it was done, I had an oil change and tire rotation done. I always take my Honda fit to them, as I know they will take care of me and my car. More

Not much wait took care of problem immediately Great service-took. Care of defective battery right away checking it out—replaced with a new one only a short wait-friendly service—no problems plus w Great service-took. Care of defective battery right away checking it out—replaced with a new one only a short wait-friendly service—no problems plus washed my car afterwards More