Basney Honda - Service Center

Wish they would have heard what I heard at the first stop sign I stopped at when i left. The door rattles at all stops where I idle. They were not able to reproduce it. sign I stopped at when i left. The door rattles at all stops where I idle. They were not able to reproduce it. More

Very friendly and listened to what I needed. Very helpful and accommodating. Great employee's and great experience. Very helpful and accommodating. Great employee's and great experience. More

I have been a customer of this dealership for 25 years and I have never been disappointed and have always been welcomed here and I have never been disappointed and have always been welcomed here More

12 days after taking my car in I find out there’s coolant in my transmission and that the two are mixing in both the coolant tank and the transmission. Why didn’t they catch this? in my transmission and that the two are mixing in both the coolant tank and the transmission. Why didn’t they catch this? More

Had car there three times for the exact same problem each time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous t time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous two times I got a rude answer. I feel like two unnecessary trips were made +2 towing to your establishment that were unnecessary if it had been done right the first time More

I told these guys what the problem was in the car and they called me later five hours later and they told me they can’t find the problem and then they charge me five hours for nothing for diagnostic did they called me later five hours later and they told me they can’t find the problem and then they charge me five hours for nothing for diagnostic did not even have that diagnostic. I told this guy I change the ABS madule And before I change it, the car start right up after I change it The car won’t start up in the end today, they told me it has to buy the ABS module this is not acceptable stole my money More

The young girl in service was great. Very friendly and a dog fan. Oh, and she taught me how to get my trip locator on. Very friendly and a dog fan. Oh, and she taught me how to get my trip locator on. More

Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. better communication, and organization! Lacks great customer service. I’ve seen better from them. More

Everything is top notch. I wish I would have gotten an estimate in writing re: cost to replace my brakes. I already discussed the miss with the Service guy. I wish I would have gotten an estimate in writing re: cost to replace my brakes. I already discussed the miss with the Service guy. More

The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being in town for the weekend meant I needed to extend my stay until Monday. However, Steve kept me informed of my tire fix and sent an Uber to pick me up. Then I was on my way back to Ohio. Shoutout to Cynthia who was helpful on Friday at 5:45pm! And to Madison who on Monday pulled my car under the awning so I could load up my luggage and not get wet in the thunderstorms. Overall, solid positive dealership experience! More