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Basney Honda - Service Center

Mishawaka, IN

4.3
1,741 Reviews

1,741 Reviews of Basney Honda - Service Center

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October 06, 2020

Arrived at 4pm. Was helped by Matt. Very pleasant and courteous. Told at least 2 hour wait for oil change. Matt got off at 5 so Austin finished checking me out at 10 of 6. Would highly suggest that your More

by sandyparmerlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Mulstay
October 06, 2020

The wait time was less than first stated. They were friendly and helpful. They didn't try to upsell any services or parts. Overall nice experience. Will continue to take my vehicle to them. More

by my1980cj5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

I was very pleased with the service. Matt did an excellent job as customer service representative. He was friendly and very informative. Thank you for your good service. I plan on returning again. More

by Brlacher7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
October 05, 2020

Long wait for an oil change ,Matt was very polite I had a chance to meet Brad very helpful and knowledgeable about the Honda product. More

by erivera30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Pankow, Matt Mulstay
October 05, 2020

Very effective service representative. Work done well. Appreciate the explanations of work that was done, especially the needed repair. Will keep using Basney Honda as my go-to car service center! More

by MISIEWICZ.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
October 03, 2020

Still waiting for a letter from Brian about loosing our old License plate. I hope somebody read this one and follow up. I will wait for a call from service department. More

by srp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Royce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lynn
October 01, 2020

Austin is always pleasant to work with. He explains things very well. I am always happy when using Basney's service department. Great work! A+ More

by Clairesmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

Good recall service on the airbags that were defective from the original assembly they had my vehicle done in less time than expected and they will assist you in what ever you need More

by oscaherr1345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Pankow
September 29, 2020

They get you in & out in a timely manner, they keep you up to date on what is happening with your vehicle, excellent service!! Matt is awesome to work with More

by rlwjingles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
September 28, 2020

We had our car serviced on Friday. Turn around time was about one hour. Waiting room was clean and water and coffee were provided. Always a good experience at Basney More

by Sueg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
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