Basney Honda - Service Center

A complete JOKEOn August 1st at 3:14pm the front driver A complete JOKE On August 1st at 3:14pm the front driver side wheel and tire on my 2004 Honda Pilot came off my vehicle without warning while I was d A complete JOKE On August 1st at 3:14pm the front driver side wheel and tire on my 2004 Honda Pilot came off my vehicle without warning while I was driving at 40 mph. Thankfully, my 10-year-old brother and I did not sustain any injuries. Furthermore, the wheel and tire that came off the vehicle did not strike anyone, rather went into a wooded area. The police spotted my vehicle in the middle of the busy highway and assisted me installing the spare in place of the wheel and tire that suddenly came off the vehicle. Upon, inspection of my 2004 Honda Pilot the police officers noted that multiple lug nuts on the three remaining wheels and tires were lose to the point of falling off. After tightening the multiple lose lug nuts on the three remaining wheels and filing a damage to private property report with the officers, I was able to drive my damaged car to a local Firestone. My most recent recommended service was from Basney Honda on Grape Road in Mishawaka, Indiana. On July 17th, I paid for a full synthetic oil change, a tire rotation, and a multi-point inspection on my vehicle. The mileage on my Honda at the time of the service visit was 159,006. Comparatively, the mileage on my Honda when the wheel and tire came off was 160,091. That means only 15 days and 1,085 miles had passed since the service visit. Based off general manufacturers maintenance guidelines, tire rotations should last 6 months or 3,000-5,000 miles or until the next oil change. This unfortunate event leads me to conclude either negligence or certainly a significant error or omission of process has occurred for my vehicle to only have traveled 1,085 miles when a wheel and tire came off the vehicle. On August 3rd I spoke to the service manager of Basney Honda, Alan Royce, about the incident. After informing him of the date of the incident and the mileage on my car he told me that a Basney insurance claim could not be started until he received an estimate from a body shop on the damages to my vehicle. With that being the case, on August 6th I drove my 2004 Honda Pilot from Firestone to a local body shop where I received and forwarded the estimate to Alan Royce. From August 6th through August 16th I called Alan Royce 12 times trying to get updates on the status of my vehicle. Every time I called to get an update I would either be sent straight to his voicemail or his only answer was that he would call me back. Alan, refused to call me back when he said he would. In addition to Alan’s refusal to update me on the status of the repair, Alan also informed me that an insurance adjuster would arrive at the repair facility to inspect my vehicle. This turned out to be another lie, as an inspector never came. So, to add insult to injury, the insurance underwriter NEVER came to look at my vehicle and I never spoke with anyone from Basney’s insurance company. Alan continued to play this game until August 19th when he called to inform me that Basney WOULD NOT be covering the damages to my vehicle because of the 15 days that had passed along with the 1,085 miles that were driven. To summarize what happened. My transportation needs are not their concern as I went 18 days without transportation. Their character and integrity are not their concern as I was lied to on several occasions. Contacting their “insurance company” is not a concern as they never gave me any opportunity to share my events with the company or an adjuster. The negligence of their employees is not their concern as it not only damaged my vehicle, but could have done catastrophic damage to other innocent travelers. My safety and that of my family is not their concern. It is clear that nothing they say, do, or imply is of any concern. I understand mistakes can happen. I have never one time indicated that I would sue, take action with Honda, or even raised my voice. All I asked was that they simply take responsibility for the mistake, and make me whole. I feel this is a simple and civil request. Additionally, there are several Basney family members “operating” the dealership daily. Not an apology, no refund of my paid services, not a phone call, not an email from anyone who’s name is on the sign. I believe my experience should tell you all you need to know if you are considering a business transaction with Basney Honda. It is a shame that I have received this level of treatment on my Honda, from a local certified Honda dealership no less. If you are reading this and are in the car business or in Michiana, PLEASE SHARE this so others can be aware of Basney Honda’s true character. I would like you to take away two things. First, God is good and kept my brother and I alive. Second DO NOT visit Basney Honda for any reason. Let my poor experience be a learning experience for you. Basney does not care about your health, time, or your vehicle. Attached are a picture of my invoice from the service, the body shop estimate, the police report, and of the damage caused by the wheel and tire coming off. All of this evidence was shared with Basney in an attempt to give them a chance to be fair with me. However, Basney chose to look past their responsibility and force me to pay for their negligence. More