Basney Honda - Service Center

Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More

Way faster than their estimated time of service! Always a plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda More

I have been here for service several times and been completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. More

I took my vehicle to Basney for a Takata airbag recall. I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I m I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I measured the tires myself with a tread gauge. All 4 tires measured exactly the same tread depth. While Cassandra, the service order writer and the cashier were very courteous, I question the validity of the recommendation as it was for service work that wasnt needed. More

Oil change. Everything went smoothly and right on the estimated wait time frame. Matt was great to work with. He is very personable and demonstrates that Basney appreciates my business. estimated wait time frame. Matt was great to work with. He is very personable and demonstrates that Basney appreciates my business. More

Calculated time wait was good. It was good to have such a thorough check done, I feel better knowing my airbags have been taken care of and felt I was in good hands. It was good to have such a thorough check done, I feel better knowing my airbags have been taken care of and felt I was in good hands. More

Service Appt I had an appointment to fix a Tire pressure sensor and it turned out that it did not need repaired. Matt took care of me and didn’t charge me anythin I had an appointment to fix a Tire pressure sensor and it turned out that it did not need repaired. Matt took care of me and didn’t charge me anything and checked everything over. I was very pleased with the service and friendliness. More

Wonderful Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to Everyone in the service department treated me with the upmost respect, even the guy that looks like John Gacy without the make up. I look forward to my next visit. More

Great service Great customer service. My issue was covered under warranty, so I was able ro leave without having to pay anything out of pocket. Waiting room is grea Great customer service. My issue was covered under warranty, so I was able ro leave without having to pay anything out of pocket. Waiting room is great too. More

Great service My car needed an oil change etc. indicated by the warning signal that came on as I was driving by Barney Honda. I pulled on in with out an appointment My car needed an oil change etc. indicated by the warning signal that came on as I was driving by Barney Honda. I pulled on in with out an appointment. Thankfully they were able to get my car cared for with in an hour. Very courteous staff! More