Basney Honda - Service Center

Always do a great job. Their attention to detail is great. Always treated professionally. I always Know what’s going on with my vehicle. I know All pricing and work that needs to be done up front. Always treated professionally. I always Know what’s going on with my vehicle. I know All pricing and work that needs to be done up front. More

Normal Service! Great Service,as expected. The Basney Honda Dealership Group has a Great Reputation! I’m proud to be Basney and Honda Customer! The Store is clean and Great Service,as expected. The Basney Honda Dealership Group has a Great Reputation! I’m proud to be Basney and Honda Customer! The Store is clean and well organized. All Reps. are nice and helpful. Owner’s Kelly and Chad have done a Great Job with their Dealerships and within our Community. Sincerely,Paul A. Rieck More

Lak of customer service outside of the maintenance provided. The service advisor was new so not familiar with maintenance agreement so if left to him I was going toowe $295. I knew that was wrong. So I went to t The service advisor was new so not familiar with maintenance agreement so if left to him I was going toowe $295. I knew that was wrong. So I went to the financial guy Ron Lemanski. He was too buy to give me much time. Begrudgingly said he had to go to the files upstairs to check my agreement. I asked can't you just look it up on your computer?Said he was doing end of the month stuff. Not my problem. This is my 10th leased Honda in 28 years! Fortunately Matt Mulstay saved the day and looked on his computer in 30 sec and found my agreement and said $ 0.00 due! Also I waited 1 hour and 20 minutes for a ride to work! The valet driver made 3 stops for some women he took home. Since when is the valet service a taxi cab!? Have to say in all my years at Honda I have never felt so unappreciated for my service. Just another customer, who may need to pay for her service when it is included in my lease and waited for 80 minutes for a ride to Notre Dame which is 3 miles away! So when my car lease is up in 18 months, hmmm? wonder if I will stick with Basney. Too many new folks who don't care about customer service. As for the car's service it was done correctly and seems I had all green marks so guess I am doing my job in taking care of a car I do not own! More

Excellent Service The service was really quick. Waiting area also was very comfortable and relaxing. The service advisor was very pleasant and knowledgeable. Loved tal The service was really quick. Waiting area also was very comfortable and relaxing. The service advisor was very pleasant and knowledgeable. Loved talking with him. More

Sold A Lemon Basney Refused To Service Despite Warranty I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car wa I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car was service the following week. Two days after we pick it up, they call and say there is a recall service required. It was again in the shop several days. After that service we picked up the car. A few weeks later, it had multiple malfunctions again. I told Bryan I wanted to return the car. He refused. The car was again serviced. They had it for 2 weeks. It came home again only to malfunction AGAIN. I again said I wanted to return the car. Bryan refused to help. It was serviced again. This time they had the car 6 weeks. It came home and again malfunctioned. It was serviced again two weeks ago. It still has loud vibrations coming from under the hood that vibrate the steering wheel, and floorboard and hood. There is also a high pitched whirling noise. There is a gas smell in the cabin. There is a rubber/oil smell coming from under the hood. The passenger seat belt does not always retract. I called Matt in Service over a week ago to again get the car serviced. He chose to not return my call. I called last Friday and spoke to service who promised to meet with Bryan and the service manager to make it right. The person never called. I just called and spoke to the Service Manager. He was unapologetic and did not attempt to schedule service or to make a plan to make it right. Honda USA said the car is fixable and that the dealer's failure to return my calls meant they did not want me as customer and to find another dealer. Beware of Basney Honda! More

Poor maintenance service After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent o After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent over $1200 and was without the car for a day. I now have to take time off work to return to have the warning lights checked as I do not want to drive the car with those lights on given the work that was to have been performed. More

Outstanding Service!!! I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never ha I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never had an oil change from Basney before and was uncertain what to do and where to go. No need to worry because everyone was so extremely helpful and friendly, I can't wait to go back!!! More

Exceptional Customer Service I have purchased 5 cars from Basney Honda and am working on another one soon. Their sales and service team is exceptional in all ways possible. In the I have purchased 5 cars from Basney Honda and am working on another one soon. Their sales and service team is exceptional in all ways possible. In the sales area their people are very well versed in all aspects of the product they sell, there is no high pressure to close you the minute you walk in like most dealerships. And they are very fair when it comes to the pricing you get for your trade in or on the car your purchase. Their service department does a wonderful job of explaining whatever is wrong with your car (that is if there actually is something wrong), and they are always very quick to get you in and out as fast a possible. The service manager Bob Briney always contacts me with a personal follow up to make sure that everything has been handled correctly and with the upmost or professionalism. I would definitely give my recommendation to anyone who is either looking for a new or used car or is in need of service on their existing car. More

Totally satisfied. I have been extremely happy with my Civic and the three I've had in the past. Bob Briney has been most helpful. I wouldn't want to work with anyone I have been extremely happy with my Civic and the three I've had in the past. Bob Briney has been most helpful. I wouldn't want to work with anyone else and certainly wouldn't go to a different dealership. More

Great experience I really enjoyed my experience at basney honda with Greg Shepard. Really good service and helped me get a great deal on a car. Recommend I really enjoyed my experience at basney honda with Greg Shepard. Really good service and helped me get a great deal on a car. Recommend More