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Basney Honda - Service Center

Mishawaka, IN

4.3
1,741 Reviews

1,741 Reviews of Basney Honda - Service Center

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September 30, 2023

Greg, was very easy to work with. Very courteous. Made sure I was taken care of. More

by ruthecline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Nicolini
September 29, 2023

Austin always does great! Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. More

by laldendifer
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Aufie
September 27, 2023

Not as easy to get your car in for service like before. I presume this is due to a labor issue. More

by JGALLYOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lynn, Greg Nicolini
September 25, 2023

Took longer than it could have. Had to wait a day to get it back. More

by Schltzlor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Schltzlor responded

We’re told we would get it back the same day.

Sep 25, 2023 -

Schltzlor responded

Took a little longer.

Sep 25, 2023 -

Schltzlor responded

Nothing more to say.

September 24, 2023

Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. More

by NANHUSSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Aufie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Krause
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if Brian is the one who was so unhelpful. I never did receive a detailed receipt that was accurate. I asked for Perks and was told I couldn’t speak with him. , Brian Lynn
September 24, 2023

I got in and out by the end of the morning and the job was done right. More

by AUGUST13132000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

They were very helpful and very efficient. Thought would be there for two hours and they were done within an hour! More

by mcscm13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
September 21, 2023

Took my 2021 Honha HRV in for service. So impressed with the friendly service. Professional and helpful. The Uber service was great as was Cynthia! Thank you! Marilyn Sibley More

by maresib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2023

Had a recall done on my 2006 ridgeline. Filler pipe for gas tank didn’t get connected back up so had to return. It was taken care of quickly with no other issues. More

by Kb9mt1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Krause
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

It’s good, fixed Honda recall no problem in quick time frame able to get on. More

by MEGSHEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
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