Basney Honda - Service Center

Thought it was fixed the first time but had to go back several times, the last time found another cause. Part was delayed. Not enough service help. several times, the last time found another cause. Part was delayed. Not enough service help. More

Three hours to have an oil change and a tire slow leak repair. The wait is too long for these services and I think it should be one hour or we need to be getting updates every hour. I was told 2 hours repair. The wait is too long for these services and I think it should be one hour or we need to be getting updates every hour. I was told 2 hours More

Basney service is quick, efficient, and all personnel are super friendly. My experience at Basney service is alway positive and the final coat always lines up with the estimate, so there are no unwanted surp super friendly. My experience at Basney service is alway positive and the final coat always lines up with the estimate, so there are no unwanted surprises. Great company! More

I was extremely disappointed w/ the Service performed on my CRV. My wife bought this car from u w/ 26,000 miles on it & I’ve owned it since she bought a new car. Except 4 routine things like oil changes, br my CRV. My wife bought this car from u w/ 26,000 miles on it & I’ve owned it since she bought a new car. Except 4 routine things like oil changes, brakes & such all Svc was done @ Basney. We’ve maintained it well. The Timing Belt break caused us 2 opt 4 the engine replacement. I believed I was getting a rebuilt Honda Certified engine; what I got was a engine straight from the junkyard that looked like it had been rode hard & put away wet! I was stunned-they didn’t shop around @ all! Now I wouldn’t buy this car for the $4100 I paid 4 the engine change if I saw this engine. I fully believed that my car would go @ least 250,000 miles, but I have zero confidence in that thought! That engine wasn’t even given a thorough inspection- my guess! About a year ago I had the Injector Service + new Spark Plugs & yet u charged me 4 a new set. It seemed like a lot of piling on. One would think that I’d be kept informed of the work progress but I was not. I even requested that I be,on several occasions & once I dropped in after not getting an answer 2 my calls or answering my messages. I loved my car but now I’ve got 2 assume that this crappy engine is going 2 break down-it’s obvious that the engine wasn’t cared 4 @ all! Too much $$ 4 a lousy engine, took WAY too long & I was not kept informed. My opinion of Basney has plummeted after this episode! More

Always receive good service....no pressure when additional work needs to be done. Wish the cost of repairs were cheaper.....but this is nothing against the service at Basney. additional work needs to be done. Wish the cost of repairs were cheaper.....but this is nothing against the service at Basney. More

Pleasant people with whom I dealt. Good turn around and car was well cleaned before being picked up. Would recommend for anyone needing Honda or older Acura maintinence. car was well cleaned before being picked up. Would recommend for anyone needing Honda or older Acura maintinence. More

I didn’t have to wait a long time because the shuttle driver took me to a restaurant while I waited. They took care of my first oil change at no charge. Thanks! driver took me to a restaurant while I waited. They took care of my first oil change at no charge. Thanks! More

It took a while to get the car in for the warranty repair, the part was not ordered on the original contact. However once the issue was realized the service was excellent. As being in the service busi repair, the part was not ordered on the original contact. However once the issue was realized the service was excellent. As being in the service business for 35 years, there is always issues which arise, how the issue is handled is what determines the character of the service department. Thank you! More

Austin and Matt are always superb! First rate service at all times and I feel confident service work is done correctly and on time. Thanks at all times and I feel confident service work is done correctly and on time. Thanks More