Basney Honda - Service Center

It took over 3 months to get my vehicle fixed. The service advisor never called me to follow up on any of the issues that came up. He also tried to charge me for work that the dealer caused by breakin service advisor never called me to follow up on any of the issues that came up. He also tried to charge me for work that the dealer caused by breaking something on my car. Honestly, this is the worst dealer I’ve ever dealt with and I only went there because it was a recall. More

This time around I felt that Matt did a good job keeping me informed on the cost and timing of the repairs but ultimately way too much in labor costs. me informed on the cost and timing of the repairs but ultimately way too much in labor costs. More

An oil change took nearly 2 hours. To make matters worst, I was not a walk in either. I had a scheduled in advance appointment. I was not a walk in either. I had a scheduled in advance appointment. More

Want to have appointments for service rather than sit and wait. Remove mask signs if we can be mask less wait. Remove mask signs if we can be mask less More

I am not satisfied about my recent vehicle service for an oil change and whatever other vehicle service that needed to be performed during this visit oil change and whatever other vehicle service that needed to be performed during this visit More

The driver of the van (?Matt) maintains my confidence in this Honda service location. As long as you employ people like him and like Matt Mulstay, I will continue to bring my car to this Honda. this Honda service location. As long as you employ people like him and like Matt Mulstay, I will continue to bring my car to this Honda. More

Matt is great and is always very responsive. I would highly recommend Basney Honda for service. highly recommend Basney Honda for service. More

Everyone in the service department is great. The only negative is that we were there for 1hr 45min for an oil change. I would expect quicker service - isn't that why they call it "express lube"? negative is that we were there for 1hr 45min for an oil change. I would expect quicker service - isn't that why they call it "express lube"? More

Matthew was very helpful, and the car was fixed right on time. He also had good advice on how to avoid my issue in the future time. He also had good advice on how to avoid my issue in the future More

Had repair finished but every time they wash our vehicle they damage it. Talked to management about it and was told it's my responsibility to get it fixed. Trim piece was even in the wash bay at Basney and they damage it. Talked to management about it and was told it's my responsibility to get it fixed. Trim piece was even in the wash bay at Basney and they denied any wrong doing. Their car wash has damaged my vehicle 2 times in a row. Please do not ever wash my car after repairs because it cost me money every time. More