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Basney Honda - Service Center

Mishawaka, IN

4.3
1,766 Reviews

1,766 Reviews of Basney Honda - Service Center

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June 30, 2021

The driver of the van (?Matt) maintains my confidence in this Honda service location. As long as you employ people like him and like Matt Mulstay, I will continue to bring my car to this Honda. More

by DIANE309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The van driver, Matt Mulstay
June 30, 2021

Matt is great and is always very responsive. I would highly recommend Basney Honda for service. More

by rif661
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
June 28, 2021

Everyone in the service department is great. The only negative is that we were there for 1hr 45min for an oil change. I would expect quicker service - isn't that why they call it "express lube"? More

by DELANDJAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Pankow
June 27, 2021

Matthew was very helpful, and the car was fixed right on time. He also had good advice on how to avoid my issue in the future More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
June 26, 2021

Had repair finished but every time they wash our vehicle they damage it. Talked to management about it and was told it's my responsibility to get it fixed. Trim piece was even in the wash bay at Basney and More

by Swm20001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Royce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Aufie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Perkins III, Brad Pankow, Brian Lynn, Matt Mulstay
June 25, 2021

Absolutely the best Honda dealership by far! Friendly and honest customer service! Very clean shop and greeted as soon as I pulled. Thank you More

by Phil K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Perkins III
Jun 25, 2021 -

Phil K responded

THANK YOU AGAIN FOR EVERYTHING. LOOKING FORWARD TO FUTURE SERVICE

June 24, 2021

The Basney Service Center got my oil changed and tres rotated and balanced. Quick service and a reasonable price. More

by RLWEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lynn, Matt Mulstay
June 23, 2021

Great service! We needed our tires replaced and the service center was able to fit us in the next day for the repairs. More

by margaretmcveigh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
June 22, 2021

Good service. Not a long wait and did a good job. More

by Scygig1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
June 18, 2021

They were very busy when I got there so wait was longer than usual. But it was still well within an acceptable time frame. Everyone was very courteous. More

by HARLEYRIDER521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
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