Bates Ford

The staff went above and beyond to make the deal happen, even stayed extremely late to accommodate my work hours even stayed extremely late to accommodate my work hours More

They seemed fair but the trade-in offer was low. The team was focused on the transaction and respectful. F&I was a pleasure. Nathan wanted a few adds but respected my decision and moved on to clos The team was focused on the transaction and respectful. F&I was a pleasure. Nathan wanted a few adds but respected my decision and moved on to closing. Mathew, salesman, was consistent but never “pushy”. SM, looked over transaction and guided Mathew. It’s amazing Ford is charging $89k stickers on F250s these days. Challenge to every Ford Dealer. Good guys, trying to make a living and worked with me. Didn’t get all I wanted but got the transaction done! More

Just had vehicle serviced. Not the one I bought there though. I worked in a few Ford dealerships service depts.for over 40 years as a tech, Srv advisor, mgr. When I pulled u Not the one I bought there though. I worked in a few Ford dealerships service depts.for over 40 years as a tech, Srv advisor, mgr. When I pulled up into the service drive several advisors that were not busy just looked out at me and no one came out to greet this customer. I was amazed at the lack of customer service at that point. I was told it was going to be a longer than normal wait do to the work load, and I understood. But not once did my advisor come and keep me updated. I asked another advisor and he was kind and professional enough to help move my vehicle thru the process. There was some confusion as to where my vehicle was. Once that was figured out he ramroded it thru and KEPT ME UPDATED! So this 5 star rating is solely based on the advisor that stepped up! I have never seen such an uncaring group except one individual in my entire career. No motivation, no drive. I loved my purchase experience here but in service dept the customer service is seriously lacking. A Ford oval award for this service dept is NOT in their future at this time. More

No negotiation whatsoever, we overpaid close to $5000 for our vehicle. They sensed we needed a vehicle immediately and took advantage of it. 800+ credit score no debt and still got a crappy interest rate wit our vehicle. They sensed we needed a vehicle immediately and took advantage of it. 800+ credit score no debt and still got a crappy interest rate with Ford Credit. The salesman was OK, but the finance manager was a tool. More

Great sales personnel. Service dept rude and abrupt. I guess they don't have to be friendly since we already bought vehicle. There are 2 other Ford dealers nearby who wil Service dept rude and abrupt. I guess they don't have to be friendly since we already bought vehicle. There are 2 other Ford dealers nearby who will be grateful for my service needs. More

Great people Toby Bates my Salesman was the best, got me what I wanted. Enjoyable! what I wanted. Enjoyable! More

Bates Ford service is top notch. Their service team do a great job. Everyone treats you like family. Their service team do a great job. Everyone treats you like family. More

Nice people with great services and reasonable prices. I would use this dealership for future services. I would use this dealership for future services. More

Best dealership to buy a vehicle Bates Ford have been buying vehicles from this dealership most of my adult life. Knowlagble staff and friendly. buying vehicles from this dealership most of my adult life. Knowlagble staff and friendly. More

They were very nice and did a great job fixing the problems. I will bring it back when the other parts come in. problems. I will bring it back when the other parts come in. More