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Bates Ford

Lebanon, TN

4.6
184 Reviews

1673 W Main St.

Lebanon, TN

37087

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Showing 184 reviews

July 15, 2026

Great sales personnel. Service dept rude and abrupt. I guess they don't have to be friendly since we already bought vehicle. There are 2 other Ford dealers nearby who wil More

by milesail1
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel
July 13, 2026

Great people Toby Bates my Salesman was the best, got me what I wanted. Enjoyable! More

by teresa.miley1852
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Bates
July 11, 2026

Bates Ford service is top notch. Their service team do a great job. Everyone treats you like family. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bates
July 02, 2026

Nice people with great services and reasonable prices. I would use this dealership for future services. More

by Jack Yang
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tyler
June 29, 2026

Best dealership to buy a vehicle Bates Ford have been buying vehicles from this dealership most of my adult life. Knowlagble staff and friendly. More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Shorter
June 27, 2026

They were very nice and did a great job fixing the problems. I will bring it back when the other parts come in. More

by Clohman1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
June 24, 2026

Great people to deal with. They go beyond all expectations. Did a job on my F350. More

by dmasemer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tayler Bates
June 05, 2026

Toby is easy to deal with, understands my needs, very helpful, no pressure, and knowlegable More

by chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mngr
June 03, 2026

Everyone was polite and professional. I highly recommend their shop. The new showroom was pretty cool. More

by Itisabigdeal
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Racheal
May 12, 2026

Charlie was knowledgeable and accommodating. A good experience overall. We purchased two cars from him. More

by Lovumor333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie, joey and Barry
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