Bates Ford

Fantastic! Paul Tubbs and crew are great to work with. Johnny Seacrest is a great advisor. Troy Watts is my go to tech for general maintenance/oil changes. Tha Paul Tubbs and crew are great to work with. Johnny Seacrest is a great advisor. Troy Watts is my go to tech for general maintenance/oil changes. Thanks all! More

I had a very good experience in purchasing my new Ford escape. My salesman was Tommy Shorter whom I know and trust. escape. My salesman was Tommy Shorter whom I know and trust. More

Excellent service, fast, friendly, and an excellent waiting area to help pass the time while there. waiting area to help pass the time while there. More

Jay is an absolute gentleman. He continued to help me after the sale of the vehicle I bought. I needed additional paperwork on my car. He was always quick to respond, courteous an He continued to help me after the sale of the vehicle I bought. I needed additional paperwork on my car. He was always quick to respond, courteous and helpful. One of the best salesmen I’ve dealt with. More

Bates always did the maintenance on my 2016 Mustang (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending anoth (Roush). It had a misfire and I took it there. After countless trips, I was told that I needed a new engine (73,000 miles)!!! After spending another $8,000 for a new engine (they credited me for the prior repair work), I was thinking it was good. After taking it back a couple more times for the same problem, I was told by Paul that the mechanic said it needed to be tested by a Roush dealer for a "code". I then drove it to Reddick/Brown Ford in Morrison, TN. It was determined to be the cold air intake the whole time. So, this part was taken off the original engine and put on the new engine. I did NOT need an engine replacement!!!!! I am very upset and will never step foot back in that dealership. If you are smart, take your vehicle somewhere else. More

Good system in place to make sales go quickly. Friendly and responsive sales staff and very helpful. Friendly and responsive sales staff and very helpful. More

Great service every time I walk through the door this was my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime my 4th purchase from the dealership and every one of my experiences has been hassle free and my salesman Jay has been as easy to work with everytime More

My purchase went well. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting. My first service was confusing with trying to schedule/set up and frustrating with the drop off/waiting. More

Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln. easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln. More

Very attentive to your needs. Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and kn Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and knowledgeable. More