Bates Ford

F250 Repair I had problems with my truck and took it to Bates. I talked with Paul in the service department and he was so helpful. He got my truck in the shop qui I had problems with my truck and took it to Bates. I talked with Paul in the service department and he was so helpful. He got my truck in the shop quickly. There were some issues getting the parts needed to the dealership but it was not Bates fault. They stayed in contact with me to keep me up to date on what was going on. This dealership is not about a bunch of flashy stuff they get the job done. From parts to the service department. All the people were very nice and I was treated like I was the only customer around. Great job to Paul and the crew. More

Took total advantage of me when my truck broke down I am Took total advantage of me when my truck broke down I am from out of town. Like 500 miles out of town. Fixed one thing and kept finding more expensi Took total advantage of me when my truck broke down I am from out of town. Like 500 miles out of town. Fixed one thing and kept finding more expensive damages. Go figure. Had to trade my truck in there and buy a new Was told they'd give me a military discount on the repair bill but when I went to pay they didn't take a dime off! Don't offer it if you won't honor it. Told me the price already includes the discount even though he gave me the numbers before I asked for the discount. Messed up the title transfer and registration paperwork ending up costing me hundreds of dollars at registration and wouldn't even attempt to make it right. Kept trying to talk their way out if it even hinting that it would be my fault that they put two names instead of just the requested one name on the title paperwork. They didn't even know you can't transfer a tag from a none weighted vehicle to a weighted one. Nobody cared about my complaint and it took days to even get a response. I left a 1 star review on Google as well and instead of reaching out to me via an email or a call they said I could call them if I wanted to. I'd rather walk home next time then buy anything there again. More

very pleasant and stress free Completely satisfied with service on explorer. A big Thank you to Ray Porter in how he handled my appointment. A true professional Thank you, and Completely satisfied with service on explorer. A big Thank you to Ray Porter in how he handled my appointment. A true professional Thank you, and I certainly glad I choose Bates Ford for service. More

Amazing service from the sales staff!!! Very professional, great customer service, excellent knowledge of the product!!!! I will definitely bring sending other customers to Bates Ford and Bill P professional, great customer service, excellent knowledge of the product!!!! I will definitely bring sending other customers to Bates Ford and Bill Parker More

Had to have recall 19b37 done after receiving FSA on my Ford pass app and transmission adaptive table cleared. They also did multi -point while they had the vehicle. Everybody was polite and efficient. In Ford pass app and transmission adaptive table cleared. They also did multi -point while they had the vehicle. Everybody was polite and efficient. In and out in under 2 hours. GREAT JOB GUYS More

Great dealership and sales team! Loved working with sales and finance team! Travis was not pushy and really interested in finding the perfect new-to-me used car. The process was sur Loved working with sales and finance team! Travis was not pushy and really interested in finding the perfect new-to-me used car. The process was surprisingly painless (I usually hate car buying). Will definitely recommend to friends and family. Thank you, Travis and Bates Ford! More

New Taurus and Service Very positive experience with both sales and service at Bates Ford. All representatives have been knowledgeable, courteous and willing to go the ex Very positive experience with both sales and service at Bates Ford. All representatives have been knowledgeable, courteous and willing to go the extra step to help. I now have two Bates Ford cars and will continue to service them there. More

F 150 service I pass Two Rivers in Mt Juliet to go Bates, I always feel the service people will only suggest what I need. I trust them to make sure my vehicle is sa I pass Two Rivers in Mt Juliet to go Bates, I always feel the service people will only suggest what I need. I trust them to make sure my vehicle is safe, I previously had purchased a 2014 Edge and always felt they treated fairly. More

Quick and easy Went in to have oil changed in old car went on show room floor and liked the Edge that was on floor and they opened door to test drive enjoyed the rid Went in to have oil changed in old car went on show room floor and liked the Edge that was on floor and they opened door to test drive enjoyed the ride and bought the Edge. More

Satisfaction expected and received. I purchased my F-250 used from Bates Ford and if I feel I have a problem or need service I just call them, make an appointment and they take care of i I purchased my F-250 used from Bates Ford and if I feel I have a problem or need service I just call them, make an appointment and they take care of it. 'Nuff said! More