Bates Ford

always extremely pleased with this dealership and the way they treat their customers. true hometown feel without feeling 'hustled' like car dealerships so often can they treat their customers. true hometown feel without feeling 'hustled' like car dealerships so often can More

Writing a review, both good and bad, is something that I rarely do. However, my most recent experience with the Bates Ford service department was less than pleasant. The individual I spoke with on the pho rarely do. However, my most recent experience with the Bates Ford service department was less than pleasant. The individual I spoke with on the phone provide bad / misinformation on warranty repair policies which caused me to make a decision that cost me $600 dollars out of my pocket when it should have been free. I only gave this review two stars because I was able to speak to dealership management and have my say as to what happened. However, at the end of the day they are unwilling to provide any relief in this matter and stated I should have done my research and been patient with the their overworked and stressed staff. I disagree with this position and believe they should have known their own policies and not expect the customer to "Google" them to find out. We have had good experiences here in the past, but for now I will be taking my business elsewhere where I feel appreciated and properly informed. More

Bates Ford is an excellent place to buy or service your ford vehicle. I haven't bought from anyone else in over 12 yrs and my husband has dealt with Tony (owner) personally his whole life. Just good folks ford vehicle. I haven't bought from anyone else in over 12 yrs and my husband has dealt with Tony (owner) personally his whole life. Just good folks with a wonderful, helpful and attentive service dept. The service manager Paul goes above and beyond to satisfy. I'll always buy from them! More

Great service from scheduling, to drop off and pick up! Everyone is so friendly! I highly recommend Bates for all your service needs! Thanks to the great staff! Everyone is so friendly! I highly recommend Bates for all your service needs! Thanks to the great staff! More

There customer service is the best they treat you like old friends and the service techs have always fixed the issue the first time without fail. old friends and the service techs have always fixed the issue the first time without fail. More

Alicia is awesome! Brought my 2015 Focus in with some transmission issues. Alicia took the time to listen to my concerns, and make sure my car was taken care of. Anoth Brought my 2015 Focus in with some transmission issues. Alicia took the time to listen to my concerns, and make sure my car was taken care of. Another Ford dealership wanted over $2500 to fix what turned out to be a less that $200 repair. Bates is the only place I'll take my vehicle from now on. I just moved to the area and Alicia and the rest of the service department has more than earned my trust. More

Mr. John,I just wanted to write you a quick note to Mr. John, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new Mustang GT last week. I've al Mr. John, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new Mustang GT last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. I know that many of your team like Nathan, literally went the extra mile to push the deal on through. Mr. John thank you so much for answering all of my questions honestly, and making that process not as painful as it otherwise could have been. I'm happy with the purchased, and going to really enjoy riding in it. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Bates Ford, and telling them to ask for Mr. John the Twin. Thanks again. More

The service department immediately diagnosed what the problem was on our Ford Flex and had a specialized part flown in overnight so we would not experience any downtime. That’s going above and beyond the problem was on our Ford Flex and had a specialized part flown in overnight so we would not experience any downtime. That’s going above and beyond the call of duty in our book! More

John and Joey were Great. Very professional salesmanship. Judy and I love our car we purchased. Thank you for working out all the details. We have never been treated so special at a car lot. Judy and I love our car we purchased. Thank you for working out all the details. We have never been treated so special at a car lot. More

I had some free time open up on Monday so I stopped by Bates to see if I could get an oil and filter changed. The service department got me in very fast and back on the road. Great service after the sel Bates to see if I could get an oil and filter changed. The service department got me in very fast and back on the road. Great service after the sell! More