Baxter Ford West Dodge

Great cars, great people, great experience! We just purchased a 2016 Mustang from Ambrose. We was very good to work with and helped us it a awesome deal. Thank you Baxter's Ford West! We just purchased a 2016 Mustang from Ambrose. We was very good to work with and helped us it a awesome deal. Thank you Baxter's Ford West! More

Excellent service My car has been in and out of the service department since late July. I started with a recall then other issues were discovered. It has taken a ling t My car has been in and out of the service department since late July. I started with a recall then other issues were discovered. It has taken a ling time to get the appropriate part. Through this process Roy has been very helpful and, for me, the most important thing was his honesty. Rather than make excuses he told me he didn't understand why it took so long to get the part. I appreciated this. I have dealt with others in the past who would beat around the bush rather than admit they did not know More

He turned be back into a Baxter customer Montana was wonderful. He made this experience painless. He kept me informed of everything every step of the process. I am happy with my car. Previous Montana was wonderful. He made this experience painless. He kept me informed of everything every step of the process. I am happy with my car. Previously, I had a very negative experience with a different Baxter dealership and was leary about ever going to any Baxter dealership. But, my mom said give it another try and so I went to the Baxter Ford on 185th & California instead of the dealership closest to me. Hesitantly, I went and was greeted by this nice young man that was not overbearing and not pushy. He asked me what type of car I was interested in and what price point I wanted to stay in and he found a wonderful car for me and my grandbabies. It was a used car so there were a couple of things that needed to be tended to and Montana made sure that it happened. I received a great loaner car while mine was being worked on and they even drove it to my house and switched with the loaner when my care was finished. Now, that's service especially since I live quite a ways away. Montana went out of his way to make sure everything was fine with the car and that I was happy with my purchase. If you go to Baxter Ford on 185th and California, please ask for Montana and you will have a great buying experience. He won't be satisfied until you are satisfied. Happy Holidays!! More

great customer service I've been looking for a car for awhile now and went into Baxter Ford. Im a very suspicious person and i dont like dealing with salesman. But i have t I've been looking for a car for awhile now and went into Baxter Ford. Im a very suspicious person and i dont like dealing with salesman. But i have to say the salesman that walked up to me was courteous, respectful and very informative. I want to thank the guy Montana Gable for changing the way i feel about sales people. He was awesome. Thanks Montana! More

Purchase of new car and truck from Dana Livingston Dana Livingston was an absolute joy to work with in purchasing my new 2013 Ford Fusion and my husband's 2009 Ford F-150. He is very knowledgable abou Dana Livingston was an absolute joy to work with in purchasing my new 2013 Ford Fusion and my husband's 2009 Ford F-150. He is very knowledgable about cars/trucks and We appreciated his personable approach to us regarding what we wanted, could afford and so on! Would recommend Dana Livingston to anyone/everyone who is looking to purchase a new vehicle. More

Wonderful Dana Livingston was a wonderful help when we came looking for a car. We had been looking for a while and wasn't sure when we would get a new car. He Dana Livingston was a wonderful help when we came looking for a car. We had been looking for a while and wasn't sure when we would get a new car. He listened to what we needed and showed us the perfect car. We were made an offer that was perfect for us. We am happy in our car! Thank you so much! More

Dana Livingston; Sales Excellent knowledge of vehicles and also what the customer wants; i love my 2003 Expedition! It's awesome purchasing a vehicle from someone you trust Excellent knowledge of vehicles and also what the customer wants; i love my 2003 Expedition! It's awesome purchasing a vehicle from someone you trust. More

Issues at first but solved by great customer service Beware! The contract reflected a different interest rate than promised and taxes are not included in monthly payment, again not as promised. After I s Beware! The contract reflected a different interest rate than promised and taxes are not included in monthly payment, again not as promised. After I submitted the Ford survey, they contacted me saying they would resolve the issues but they haven't followed through and its been 50 days since... Update: It took a little while but Baxter corrected the problem. It is good to see that some companies do care about customer service. Now that I know that issues get resolved, I will definitely go back and give them another chance. More

Worst experience of my life so far It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealer It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealership thinking that would be the best place to find some used Mustangs. I was incorrect in that assumption, as their selection for those years was pretty slim; most likely due to the fact that none of them survive long enough to reach a used car lot. The first one I was shown was a metallic silver one with black racing stripes, however it was a manual and had a pungent odor that smelled of dog. The interior was also falling apart. I should have taken this as a sign that Mustangs are not built for quality. The second one they showed me seemed pretty nice, however the alternator was dead on it and I couldn't test drive it because it was dead. They started it up with a machine and it sounded fine, however looks can be deceiving, which I'll get to in a moment. Against my better judgment I decided to go with this one since I figured an alternator would be a quick fix, and the rest of the car looked to be in fantastic shape. After haggling with them for about 2 hours, I finally got them to agree to my price, however I had some conditions to buying the car. I wanted to breast cancer awareness emblems removed and replaced with the stock emblems, which they agreed to but never actually did. It took them 1-2 weeks to get the car running and detailed, however when I arrived at the dealership they hadn't even ordered the replacement emblems, yet were expecting me to take the car. It took 3-4 subsequent trips to the dealership before they finally got the right emblems. I don't know how hard it is to find a part; I was able to find the Ford part numbers in 5 minutes using Google. I didn't actually get the emblems until I had brought the car in to be serviced not even a month after I had purchased it. This brings me to the next topic, the cars mechanical problems. Within the first month the PLASTIC thermostat housing had cracked, leaking coolant all over the top of the engine, only I had no idea because there were no puddles underneath the car. Why on earth would Ford make a part out of plastic that endures rapid heat and pressure changes constantly? It was destined to fail from the day it was forged. I didn't realize I was low on coolant until I went to check it because the heating in the car wasn't working that well. In June of 2015 the second plastic thermostat housing that Baxter Ford had installed had cracked AGAIN and was leaking coolant at alarming rate. I decided this time to buy an aftermarket cast aluminum one and install it myself. On September 20th, 2015 the water pump went out, and I had to shell out another couple hundred to get that replaced. I also had to get the brake rotors resurfaced because the dealership incorrectly installed the new brakes when they sold me the car. Then let's not forget about the extended warranty they sold to me which they claimed was "bumper to bumper", but clearly was not once you read the fine print. However they don't let you read the full contract until after they rushed you into signing it. It took 4 or 5 subsequent trips to Baxter Ford to finally get it canceled because they conveniently forgot to send the paperwork in to cancel it. The actual contract says you have 90 days to cancel for a refund, but that's false because the dealership will NEVER file the cancellation paperwork. I finally had to threaten to do several chargebacks on my credit card before they officially canceled it. Baxter Ford still owes me over 400 dollars that the warranty company fraudulently took out of my bank account. My Mustang is also having strange intermittent electrical problems, however I fear taking it back to Baxter Ford because they might try to sabotage it. A word to the wise, if you're planning on buying a used vehicle from this dealership get it inspected by a trusted third-party mechanic, because they'll tell you it passed their million point inspection but there is no telling what the criteria they used. Also, ask to read the fine print on their "bumper to bumper" warranty before signing it, because all they'll show you up front is this cute little pamphlet. Another thing that irritated me was that the car came with Sirius XM radio, which wouldn't be so bad, but Baxter must have sold my information to them because they kept calling my phone 3 to 4 times a day while I was at work trying to get me to sign up to their terrible satellite radio service. If I could go back in time and undo this horrible decision I would, but I've learned from it and I can safely say I will never purchase another Ford vehicle, nor will I be going to any dealership owned by Baxter or its subsidiaries. I would rather drive to another state and buy a car if I have to. Also, I wanted to mention is Baxter Ford paying social media companies to write hundreds of fake reviews on various review websites in an attempt to hide all their bad reputation and misdeeds. You can tell they're fake because they all seem to mention a specific salesman by name and many of them only have a single review with no account picture, More