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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

March 08, 2021

I had to call to find what was going on with the vehicle. Vehicle was not washed or clean. Service advisor said she will contact me but I ended up had to call her to find what was going. More

by TARJUNE2387
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 09, 2021 -

Bay Ridge Subaru responded

Thank you for bringing this to our attention & we apologize for any inconvenience we may have caused you. If you would like to discuss this further, please give us a call at 888-805-2166. Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

I am very happy with Bay Ridge Subaru. Anthony Grippo was wonderful. Everything was as stated and promised. I would definitely recommend this dealership and Anthony. More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Bay Ridge Subaru responded

Thank you for leaving us 5 stars, Judy! We're so glad to hear that Anthony was able to make your experience with Bay Ridge Subaru a great one. We appreciate your business and hope to see you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

For 10 years I would have given this dealership an A+ but my final experience was unacceptable. I paid for drain to be cleaned and less than 24hours later my car was flooded with rain water. I found it unac More

by ervelay
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Bay Ridge Subaru responded

Hi ervelay - we apologize for your dis-satisfaction with our response time and events around your situation. Overall experience with our customers is important to us and thus the reason we spoke with you. We wish you the best and please know that we are here should you change your mind. Andrea Gerace Service Manager Andrea@BayRidgeAutos.com (929)379-5024

March 06, 2021

Marc was very friendly and professional. The service to my vehicle was done pretty fast and with great quality. On my opinion, the price for TPMS diagnostics could be lower. More

by MSBALIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Bay Ridge Subaru responded

We're happy to hear that Marc was helpful and quick in getting your car back on the road again. We appreciate your feedback and do hope to be able to work with you again. Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

Anthony Grippo is an asset to your company.He is Anthony Grippo is an asset to your company. He is knowledgeable about all the cars and features, when you ask him questions he has the answers. It wa More

by LL6754
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Mar 05, 2021 -

Bay Ridge Subaru responded

Thank you so much. We are glad you are extremely happy with your vehicle and the service you receive from our team here! Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

I had to go in to repair a coil recall. Sabina was very professional, took care of me as soon as i arrived, called when she said she would and was very attentive to my needs/questions. Even repaired other More

by M.GIARDINA.PM
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 05, 2021 -

Bay Ridge Subaru responded

Thank you, M.GIARDINA.PM! We look forward to continuing to serve you in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

I was quite happy with the maintenance service and it was done in a short amount of time. The staff was polite, efficient and knowlegeable. More

by RWEINGAST
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Bay Ridge Subaru responded

Thank you for the 5 star review. We're glad that our service team was able to get the work done quickly and efficiently for you, and hope to have you back again for all of your car's needs! Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

This will sound strange, but I look forward to my annual trip to Bay Ridge Subaru for my inspection and maintenance. They run such an effective business, and the place is always clean and welcoming. I feel More

by KEVINAHOWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 08, 2021 -

Bay Ridge Subaru responded

We love to hear that! We always strive to make sure our customers feel safe and confident when they come to Bay Ridge Subaru. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Tom Ruggiero, Dealer Principal

March 04, 2021

Excellent service all around. Kayla was extremely helpful and the whole experience was easy and efficient. Appreciated being able to get a loaner also! The best part was when the whole garage gave my Baja so More

by brittany.dowd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Mar 05, 2021 -

Bay Ridge Subaru responded

brittany.dowd, The nature of our business is to treat every customer the way we would want to be treated! We cant thank you enough for the excellent review and look forward to seeing you again in the dealership soon! Sincerely, Tom Ruggiero, Dealer Principal

March 04, 2021

I have very good experience on my past visit. The staffs were very helpful and good service. The waiting area was very clean and comfortable. More

by paulyumortgage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 05, 2021 -

Bay Ridge Subaru responded

Thank you so much paulyumortgage. We are glad you had an amazing experience with us here at Bay Ridge Subaru and cant wait to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

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