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Bay Ridge Subaru
Brooklyn, NY
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,372 reviews
December 27, 2020
Marc was excellent and the service was completed in the time that was planned. I will definitely recommend Subaru at this place for service. Keep up the excellent work. time that was planned. I will definitely recommend Subaru at this place for service. Keep up the excellent work. More
by Herbielb
Verified CustomerEmployees Worked With
December 27, 2020
If I can give a zero star to this dealership for screwing me over, I would. On December 11,2020, I had a flat and brought my car in to replace. Instead of replacing just the 1 tire, they decided to replace a me over, I would. On December 11,2020, I had a flat and brought my car in to replace. Instead of replacing just the 1 tire, they decided to replace all 4 tires and charged me for it including labor eventhough I purchased extended 7 years warranty. Aside from my tire, my alignment was also off but a piece called the handle they didn’t have and needed to be ordered. I was told by Marc D’ Ottavio to come back over a week later on December 22 and the alignment and parts would be covered by my warranty, only $50 deductible I needed to pay. When I brought my car in again on 12/21, they said the part ordered was a defect and they needed to reorder, a definite red flag. The next day 12/23 at exactly 3pm, I received a call from Marc D’Ottavio to come pick up my car but I owe $1300 for the repair because now he decides after 12 days later my warranty doesn’t cover. What??? I couldn’t believe this. I don’t have the money and they did the repair without my authorization. Then they threaten me with storage fees if I don’t pay immediately. It’s a total scam and they were holding my car hostage right before Christmas. I paid because my back was against the wall not because I agree at all. I have never felt more taken by any business before and Subaru was the last place I expect to be treated this way. I’ve been a loyal customer who purchased my vehicle and had every service performed here and this is the way they took advantage of me. I’m never coming back to this dealership again and I’ll make sure all my colleagues, friends and family don’t either. More
by subu-girl
Employees Worked With
December 26, 2020
Every thing went very well .I was especially pleased with Kala's efficiency and she was very pleasant to deal with .Give her a big raise. Kala's efficiency and she was very pleasant to deal with .Give her a big raise. More
by FMDES13
December 26, 2020
Terrific experience with Charlie. Charlie made the process a smooth one. Everything ran efficiently and our pick up and tutorial were excellent. High marks for sure. process a smooth one. Everything ran efficiently and our pick up and tutorial were excellent. High marks for sure. More
by PBATES
Employees Worked With
Charlie Drabik
December 25, 2020
Came in for annual inspection. What takes an hour took about 45 min. What I like is that it’s thorough and honest unlike some places where only an emissions test and quick spot checks of wheels are perfo about 45 min. What I like is that it’s thorough and honest unlike some places where only an emissions test and quick spot checks of wheels are performed. There’s also a waiting area with socially distanced chairs along with refreshments and WiFi. More
by MIKEYKCHU
Employees Worked With
Sabina Triunfel
December 25, 2020
Took the car in 3 times to complain that the key fob does not work from a distance. The found nothing wrong. The manager said that there was nothing she could do. The car is 9 months old. I should be a not work from a distance. The found nothing wrong. The manager said that there was nothing she could do. The car is 9 months old. I should be able to lock the car from my front porch. The issue remains. More
by EPICCOLO778
December 24, 2020
The sales person Anthony really listened me and I got a car I want on time. Process was very smooth and fast. The showroom was clean and I like the fact that it’s has a lounge. Everyone was very nice and o car I want on time. Process was very smooth and fast. The showroom was clean and I like the fact that it’s has a lounge. Everyone was very nice and overall I had a nice experience at Subaru. More
by FISHHIBINO
Employees Worked With
December 24, 2020
At the end of the day it was easy and transparent. I was a little put out that some last minute details, which caused me to buy the car by myself instead of as a joint owner with my wife, were not looked a a little put out that some last minute details, which caused me to buy the car by myself instead of as a joint owner with my wife, were not looked at earlier but instead in the afternoon of the day before we were supposed to do the transaction. In my opinion, any wrinkles should have been identified many days prior instead of at the last minute. More
by PRESLEYACUNA
Employees Worked With
December 24, 2020
Greeted upon arrival. Every staff member I met was pleasant. I was kept informed, and the process was straightforward. My car was quickly serviced and I was on my way. pleasant. I was kept informed, and the process was straightforward. My car was quickly serviced and I was on my way. More
by ECOLETTO
Employees Worked With
December 24, 2020
Everyone was friendly & engaging. Process went very smoothly and fast. All the players knew their area of expertise. Everyone made you feel comfortable. I am satisfied with my choice. smoothly and fast. All the players knew their area of expertise. Everyone made you feel comfortable. I am satisfied with my choice. More
by HUMP0301
