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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

December 07, 2020

All went well, except I waited over 1.5 hours when I was told 45 mins, and it was only an oil change. I was late to work. The work I'm sure was done well and everyone was kind. I was just a little upset tha More

by crista.gaglioti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Dec 08, 2020 -

Bay Ridge Subaru responded

Crista, we sincerely apologize for the unusual delay and inconvenience we may have caused. Our team does its best to make sure every job is handled timely and efficiently but sometimes unexpected things arise that may set us back slightly. We hope that this does not deter you from visiting us again in the future and that your job was understanding to the circumstances. Sincerely, Tom Ruggiero, Dealer Principal

Dec 08, 2020 -

crista.gaglioti responded

I appreciate the response, and I will certainly come back in 6 months. Thank you. Be safe.

December 07, 2020

Second Time within a few weeks with Kayla as service representative and she didn’t update me unless I keep pushing and asking what is going on with the car. This last visit I spent 2 hours there on a 10 More

by LOKISANYI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Rodriguez
Dec 21, 2020 -

Bay Ridge Subaru responded

It is our goal to always provide exceptional customer service. I apologize for your recent experience and appreciate your honest feedback. We hope to work with you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 07, 2020

Friendly service and very responsive in all aspects. The waiting area is very clean and neat, I would be very comfortable to stay there while waiting the service being completed. More

by paulyumortgage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 08, 2020 -

Bay Ridge Subaru responded

Thanks for the great rating and positive feedback Pauly. We look forward to seeing you again for any future auto needs. Tom Ruggiero, Dealer Principal.

December 07, 2020

Staff were professional and they took care of the issues quickly. I was told it would take 3 hours, in fact it took a hour. More

by THECHAMP4639
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Bay Ridge Subaru responded

Thanks for the 5-star rating and kind words. It's been a pleasure assisting you with you recent service needs and we're glad we were able to get you in and out quickly. Best- Tom Ruggiero, Dealer Principal

December 07, 2020

Small town experience as opposed to the big city rush, good vibe at this dealership, Appointment was fast and efficient, Mark in the service department state available and in touch with updates as the veh More

by peterdube.rph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Bay Ridge Subaru responded

Thank you for your recent service visit and great rating Peter! To know that Marc provided you with fast and efficient service is exactly what we hoped for. We hope to see you in for any of your future auto needs. Warm Regards- Tom Ruggiero, Dealer Principal

December 06, 2020

Staff was professional and courteous. Sabina checked me in, sent me her cell number in case I needed to contact her, and came for me as soon as my car was ready. More

by TAYLORDOROTHY763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 07, 2020 -

Bay Ridge Subaru responded

Thank you for your good rating and positive feedback. We are pleased that your service visit went well and that Sabina kept you abreast of everything. We hope you have a wonderful week. Sincerely Tom, Ruggiero, Dealer Principal

December 05, 2020

My trade in went well. Gerard is an excellent sales rep and he was very helpful and informative about the cross trek 2021. Thank you. More

by NELAMIN06
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Bay Ridge Subaru responded

Congratulations on your new Crosstrek, NELAMIN06! We hope you enjoy it for many years to come. We'll be sure to pass along your regards to Gerald for you. Thanks again! Best- Tom Ruggiero, Dealer Principal

December 05, 2020

The staff is always courteous and helpful. Keep up the good work. I feel I'm in good hands. I feel safe when I;m at Subaru. More

by BILLHBB61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Dec 07, 2020 -

Bay Ridge Subaru responded

Your trust means everything to us, Bill. Thank you for choosing Bay Ridge Subaru for Your service needs. Have a fantastic day! Best- Tom Ruggiero, Dealer Principal

December 04, 2020

I sat in the waiting room for 4 hours for a "waiting" appointment and the diagnosis was that there was nothing wrong with my car. More

by JASON.B.DENNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Rodriguez
Dec 14, 2020 -

Bay Ridge Subaru responded

Jason, we apologize for any inconvenience we may have cause and the for the unusual delay. Out Certified Techs do their best to ensure that every case is handled timely but sometimes diagnostics do take a bit longer than expected. We hope that this does not deter you from visiting us again in the future. Sincerely, Tom Ruggiero, Dealer Principal

December 04, 2020

The service and staff always treat me and my wife excellent. Never had a problem making an Appointment and usually out less than two hours . Highly recommended getting your vehicle serviced there . More

by SRICCIO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Dec 04, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback and 5-star rating. We look forward to handling all of your future service needs. Best -Tom Ruggiero, Dealer Principal

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