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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

November 27, 2020

Very good explanation excellent customer service and very good price car clean service on time service advice excellent good mechanics call me when the car was ready More

by ROBROD23
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Nov 30, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback and five star rating. We appreciate you choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

November 27, 2020

SABINA WAS PROFESSIONAL AND PLEASANT. IT WAS A PLEASURE WORKING WITH HER. EXPLAINED SERVICE NEEDED AND ARRANGED LOANER QUICKLY AND CALLED ME WHEN CAR WAS READY. GREAT SERVICE More

by RWILLIAMS28
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 30, 2020 -

Bay Ridge Subaru responded

Thanks for visiting Bay Ridge Subaru for your recent service needs. Your positive feedback for Sabina and our team is appreciated and we hope to see you again soon. Best Tom Ruggiero, Dealer Principal

November 27, 2020

We have been very pleased with their attitude .Excellent We have been very pleased with their attitude . Excellent service, they did a great job ! Caring, very attentive, ready to help, very friendly, very More

by valentibori555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Bay Ridge Subaru responded

I'm so glad you enjoyed your service experience with Marc and our team. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 27, 2020

Everything is great at bay ridge Subaru The staff is Everything is great at bay ridge Subaru The staff is great and knows what they are doing the TEC know what they are doing with the vehicles More

by JAYSFX35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Bay Ridge Subaru responded

Jay, I am glad you had a wonderful service experience. Thank you for the good rating and we hope to see you in again when the need arises. Sincerely, Tom Ruggiero, Dealer Principal

November 26, 2020

Our experience with Cory, our agent, was phenomenal. He was kind, caring and patient. He understood our situation and supported us anyway he could. He went above and beyond the call of duty to assist us. T More

by Kenia Paulema-St Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank, educated us about our new car, Cornelius Middleton
Nov 30, 2020 -

Bay Ridge Subaru responded

Kenia your kind words and praise for Cory are greatly appreciated. To know that he provided you with a phenomenal experience means everything. Congratulations on your new car and and we hope you thoroughly enjoy it for many years to come. Best- Tom Ruggiero, Dealer Principal

November 26, 2020

A little slow an uncommunicative. I waited there for 4 hours and was not given clear information about when my car would be ready to pick up. More

by PJACOBY147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Dec 10, 2020 -

Bay Ridge Subaru responded

PJACOBY147, we sincerely apologize for the lack in communication and unusual delay. Our team does its best to keep our valued clients such as yourself, well informed and to get them in and out timely. We hope that this does not deter you from visiting us in the future. Best- Tom Ruggiero, Dealer Principal

November 25, 2020

Explaining and updating new the navigation on the2020 outback. Charley and Frank were knowledgeable and friendly and really tried to help me. . However I do not like the NEW navigation. It is not user f More

by SUZANNE1031
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley and Frank
Nov 30, 2020 -

Bay Ridge Subaru responded

Suzanne, thank you for the five-star review and valuable feedback. We're glad to know that you had a great experience with Charley and Frank! Please let us know if you have any questions or concerns with the navigation operation, we're always happy to help. Have a wonderful day! Sincerely, Tom Ruggiero, Dealer Principal

November 25, 2020

Went in for an oil change. Very friendly and organized staff. Proper ppe use and a great price. I will definitely be coming back. Thank you More

by dieneraj08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Nov 30, 2020 -

Bay Ridge Subaru responded

Dienera, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day! Best- Tom Ruggiero, Dealer Principal

November 25, 2020

I Dropped my car off at appointment time for an oil change and tire rotation and one hour later it was done. Staff friendly and efficient More

by HINDEWEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Nov 30, 2020 -

Bay Ridge Subaru responded

Thank you for your kind words and five star review! We are happy to hear that our service team were able to address your oil change and tire rotation. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

November 25, 2020

thanks for the service, we were very satisfied. Sabine was very professional and pleasant. We will come back for next service for sure. Happy thanksgiving More

by SOURBEJEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Nov 30, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your auto service needs. We're happy to know that you had a great experience and look forward to serving you again soon. Best, Tom Ruggiero, Dealer Principal

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