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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

November 25, 2020

I have some concern about the service I asked that I get an update of my maps about two years ago my art studio which is in Brooklyn cobec ct changed direction the new maps did not reflect change also some More

by LEWIS_GREENSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Dec 10, 2020 -

Bay Ridge Subaru responded

Thank you for your valuable feedback and good rating. We appreciate you choosing Bay Ridge Subaru to handle your service needs. We're always here to help should you have additional questions or concerns, please call our service team and we will do our best to assist you. Regards- Tom Ruggiero, Dealer Principal

November 24, 2020

Great customer service. Unbeknownst to Gerald, the 2020 Impreza I ordered in September was sold out. So he got me a 2021 & honored the same price agreed upon in September. More

by JETT6655
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
Nov 25, 2020 -

Bay Ridge Subaru responded

Thank you for the honest feedback. We're so glad to hear that Gerald was able to meet your needs in honoring your original agreement. We just a little confused, is there another area where we could assist you? Your rating does not reflect the sentiment in your review and we want to make sure your had the best experience. Sincerely, Tom Ruggiero, Dealer Principal

November 24, 2020

Excellent, professional, clean and attentive service as always! I highly recommend the dealership. Waiting area including restrooms are very clean. Sales and service staff are awesome. More

by J.Munoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for your kind review as well as your five star rating. We are happy to hear that our team made your experience with us an excellent one. We hope to see you again soon. Best- Tom Ruggiero, Dealer Principal

November 24, 2020

They provided quick, thorough service! I often arrive at the dealership early. They never complain. They inquire about my visit and service me with excellence! More

by ADEOLAGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel, Kiara Colon
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for the kind words! It was a pleasure to work with you, and we invite you back at any time. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

I came in for my first oil change and my car was serviced quickly. I also needed to have wheel locks installed. All employees were friendly and competent. I was very pleased More

by ANG819
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you so much for your great feedback for our service team. We are so glad to know of their outstanding care. Let us know if we can help you with anything else. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

The service was Excellent. My car is running like it's brand new. I was told exactly what was wrong with my vehicle and they were right..I'm very happy I went there.. More

by MARLONSEARS1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback and five star rating, Marlon. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Mr. Middleton made our experience pleasurable. He was patient, explained all our options clearly and made us feel good about leasing our very first Subaru. More

by DAVID_GALARZA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young man who showed me around the car was also very knowledgeable. , Cornelius Middleton
Nov 23, 2020 -

Bay Ridge Subaru responded

Congratulations, on your first Subaru, David! Cornelius is a great asset to the Bay Ridge Subaru family and we appreciate your five star rating. We look forward to seeing you again at Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Professional and prompt attention to the problem with the car. The service was excellent. The staff were friendly & readily available to answer any questions. Had my dog with me, a bowl of water was quickly More

by EDISONWONG
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 23, 2020 -

Bay Ridge Subaru responded

Edison, thank you for your five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru for all your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Mark and Erick helped me. Both were very friendly and efficient. Brought in my car for an inspection and tire rotation and both were done very timely. More

by AMBERLEIGH.IORIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bay Ridge Subaru responded

Amberleigh, thank you for leaving us a 5-star review regarding your last visit. We appreciate you choosing us for all of your vehicle needs. Best- Tom Ruggiero, Dealer Principal

November 23, 2020

Clean, efficient , friendly. Very nice experience! The newly renovated space I’d also beautiful. (I don’t know what else to say... Just a very nice service experience!) More

by BERNARDJOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for the five-star rating, Bernard! We greatly appreciate it and are happy that you found our services and facilities pleasant. Sincerely, Tom Ruggiero, Dealer Principal

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