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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

November 23, 2020

Very positive experience. Cory and everyone else I worked with was very friendly and helpful. The only negative was the wait when we first got to the dealership, we had a 1pm appointment and waited more than More

by DINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for the wonderful review, Dina! We are delighted you enjoyed working with Cory and Roy and apologize for the unusual delay. It was a pleasure to work with you, and we appreciate your time and business. We hope you enjoy your new vehicle and we look forward to serving you again. Warm Reagrds, Tom Ruggiero, Dealer Principal

November 23, 2020

Drive in for regular service quick & prompt, staff friendly and doing their job. Didn’t make appointment in advance just making phone call to ask instant service. More

by KIM.KONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your vehicle service needs. We truly appreciate your business and the high rating. Have a wonderful week! Tom Ruggiero, Dealer Principal

November 23, 2020

I came in to lease a Forester and Gerald made the whole experience simple. Everyone was very professional and made our interaction pleasurable.Thank you More

by LDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bay Ridge Subaru responded

Congratulations on your new Forester LDA and thank you for the good rating. We're glad that Gerald provided you with a good experience and look forward to working with you again soon. Best- Tom Ruggiero, Dealer Principal

November 23, 2020

Mike Chiusano was a pleasure to deal with. He made the process simple, accurate, and easy. The trade in for my old car and the purchase of my new car was handled expeditiously and professionally. I inte More

by HOUDINI0
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you for your five star review! We are thrilled to hear that Mike was able to to assist you with everything and we welcome the opportunity to server you again soon. Congratulations! Sincerely, Tom Ruggiero, Dealer Principal

November 19, 2020

My salesman Corey was very patient and understanding with me he took his time to resolve and explain anything to me that I did not understand . More

by CORINEASHTON29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton, Kiara Colon
Nov 19, 2020 -

Bay Ridge Subaru responded

Corine, it's great to hear such valuable feedback and we're so pleased that Corey took great care in addressing all of your concerns. Thanks for choosing Bay Ridge Subaru! Best- Tom Ruggiero, Dealer Principal

November 19, 2020

I would have given a better overall rating if it weren't for the service department, and I mean the employee(s) that actually worked on my car. They seemed to be more interested in howling like wild animals More

by JoeBizOfNYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Teti
Nov 24, 2020 -

Bay Ridge Subaru responded

We sincerely apologize and are troubled to hear your feedback, as the actions your are describing are unlike our team. We hope that the miscommunication and unusual delay does not deter you from visiting us again in the future. We truly appreciate your feedback and thank you for bringing this to our attention. Sincerely, Tom Ruggiero, Dealer Principal

November 18, 2020

Kayla was great. She was knowledgeable, clear in her communication and attentive. The service I received was great and the car is in great shape. Thanks to the service guys too! More

by SIRYELLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Nov 18, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your service needs. To know that Kayla has taking such care in providing you with a great experience means everything. Have a great day and thanks again! Tom Ruggiero, Dealer Principal

November 18, 2020

Completely professional, fast, informative, competent service. Friendly, helpful, one of the staff handled a maskless customer in very courteous but firm manner---despite pushback from the customer More

by HCORONGES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Nov 18, 2020 -

Bay Ridge Subaru responded

Thank you for the positive review and 5-star rating! We are happy to know that you had a good experience with us and we're glad you appreciated the initiative our staff took to ensure everyone was comfortable and safe. We hope to work with you again soon! Best, Tom Ruggiero, Dealer Principal

November 18, 2020

All personnel prompt courteous and efficient. I love my Subaru but why would you make your insulation out of some edible material? This is the third time My car has suffered damage More

by EOPPER303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 19, 2020 -

Bay Ridge Subaru responded

Thank you for the good rating and for taking a moment to rate your recent experience with us! We're glad to know that our team has provided you with courteous and efficient service and appreciate your input. Sincerely, Tom Ruggiero, Dealer Principal

November 18, 2020

Clean fast reliable service in a comfortable environment. Highly recommend and can’t say enough about the cars and team over at bay ridge Subaru! More

by BROSCO1931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Bay Ridge Subaru responded

Thank you for allowing us to handle you service needs. We're so glad to have you as a client and appreciate your recommendation. We look forward to serving you again soon. Best- Tom Ruggiero, Dealer Principal

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