Bay Ridge Subaru

Sabina was excellent very helpful and replied immediately to my inquiries in regards to my vehicle. Andrea Gerace the Service Manager was also excellent and very helpful. There were some minor issues with th to my inquiries in regards to my vehicle. Andrea Gerace the Service Manager was also excellent and very helpful. There were some minor issues with the repair that were promptly taken care of. In general, my service experience at this dealer was great, and will likely come back for maintenance and service. More

Good customer service, everybody was polite, professional, and ready to accommodate. Chris and Roy answered all my questions. I like that there is valet parking for Subaru customers. professional, and ready to accommodate. Chris and Roy answered all my questions. I like that there is valet parking for Subaru customers. More

I am satisfied with the Service Department. Have been with this dealership since 2003, when I purchased my first Forester from them. Purchased another in 2015, and have recommended Subaru Foresters to m with this dealership since 2003, when I purchased my first Forester from them. Purchased another in 2015, and have recommended Subaru Foresters to my family, 3 of whom have purchased!!! Last summer, I directed a friend to Bay Ridge from Long Island, because the model she wanted was not available in her area. I called Bay Ridge, they had what she wanted, and I picked her up in Long Island and delivered her to her car in Brooklyn. No acknowledgement from the dealership for the referral. Late winter, I brought my daughter there and she purchased a used Forester from the dealership. That purchase experience did not go well. Car wasn't ready, paperwork wasn't ready when it was supposed to be, and again, no word of thanks for the referral. No amount of corporate advertising will undo this lack of manners. Also, your method of mailing coupons doesn't work for me. I have about ten of them. I forget. This time, I inserted "coupon" on the on-line appointment, and it was overlooked. Next time I will have another coupon. When you have a regular customer, you should attend to the discount. I am not bringing my car there because of a coupon, but as a courtesy you should apply the discount. That would be a pleasant experience at checkout. There has got to be a better way. I like the service you provide, everyone there is genial, but I am getting the feeling you really don't need my business. Not good. More

Everyone was so hospitable during my wait. I forgot my charger and asked they let me borrow one. The waiting room was also comfortable and the coffee was great. The only thing I would suggest is gettin charger and asked they let me borrow one. The waiting room was also comfortable and the coffee was great. The only thing I would suggest is getting a full copy of the tech report to share with husband. I felt I wasn't able to fully communicate what was wrong with the car and what were the needed repairs. More

Courteous, friendly greeting on arrival at dealership.Write-up was quick. Waited for servicing of vehicle.Smoked my cigar outside and before you know it, I was advised that the work was comple dealership.Write-up was quick. Waited for servicing of vehicle.Smoked my cigar outside and before you know it, I was advised that the work was completed and time to go home. More

This is a business with a heart, where quality of service, and the satisfaction of their customers is paramount. They have my loyalty for life. service, and the satisfaction of their customers is paramount. They have my loyalty for life. More

The service was friendly and helpful. Everything was good except for one lady who came out of the bathroom and ordered me to raise my mask. She was obnoxious. except for one lady who came out of the bathroom and ordered me to raise my mask. She was obnoxious. More

Ms. Rodriguez was very helpful to me. She was able to answer all my questions and was very patient. The cashier was also helpful in that she knew the neighborhood to help me find breakfast answer all my questions and was very patient. The cashier was also helpful in that she knew the neighborhood to help me find breakfast More

Anthony was excellent in his explanation of how the use all the new items on our 2021 outback upon delivery. He took his time and made sure my wife and I understood how to use the new navigation system. all the new items on our 2021 outback upon delivery. He took his time and made sure my wife and I understood how to use the new navigation system. Thank you very much for your help. More

It was an excellent appreciation dealing with Cory Middleton, he made me and my family very comfortable by answering all my questions, he went above and beyond to facilitate my family, l look forward Middleton, he made me and my family very comfortable by answering all my questions, he went above and beyond to facilitate my family, l look forward in the future to do more business with him, also to recommend him to my associates. Thank you. More