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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

October 26, 2020

We received excellent service at Bay Ridge Subaru. We had lots of questions, and everything was addressed with ease. It was a pleasure to work with Cornelius Middleton. More

by R.RUSSELLFENNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Oct 27, 2020 -

Bay Ridge Subaru responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Cornelius and our team does for us and our valued customers. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Tom Ruggiero, Dealer Principal

October 26, 2020

Gerald was great. He made us feel very comfortable. He was not pushy & listened to our needs and made suggestions. Everything was smooth from choosing a car, to working out the financing. When we picked u More

by PROBERTSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Oct 27, 2020 -

Bay Ridge Subaru responded

Thank you for writing this fantastic review and giving our dealership your trust! It's great to hear Gerald and Frank were able make your experience comfortable and smooth. Congratulations, feel free to call or stop by if there's anything else we can do for you. Best- Tom Ruggiero, Dealer Principal

October 25, 2020

from start to finish it was a great experience. the salesman was professional and not hard sell. finance was amazingly straightforward and not pushy. the walk through with vehicle was thorough and no More

by CGABBERT24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank, receptionist
Oct 26, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback! We are happy to know that you are a satisfied customer and that you have been provided with quality customer service. We appreciate your recommendations and look forward to any future visits. Sincerely, Tom Ruggiero, Dealer Principal

October 24, 2020

They added extra work, like changing the brand new air filter, just to charge extra. Avoided phone calls when I tried to get an explanation. More

by ncaughlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kiara Colon
October 24, 2020

Excellent service and repair at Subaru on Cropsey. I would return next time for my future oil changes. Shoutout for everyone for answering my questions as well. More

by WILSONLAM93
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Marconi, Cornelius Middleton, Sabina Triunfel, Kiara Colon
Oct 26, 2020 -

Bay Ridge Subaru responded

Thank you for the 5-star review, Wilson! Thank you for choosing Bay Ridge Subaru to handle your vehicle service needs, we appreciate your positive feedback! Sincerely, Tom Ruggiero, Dealer Principal

October 24, 2020

Very nice. Our maintenance rep stayed late for us to pick up our car. I really do not like to write essays. Three more words. More

by rer2002
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry, do not remember her name.
Oct 26, 2020 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave us your feedback. We understand that sometimes it may be a bit time consuming. We appreciate the wonderful rating as it helps us to know that we are doing a great job. We can't wait to work with you again. Best- Tom Ruggiero, Dealer Principal

October 23, 2020

Buying a new car should always be this pleasant and easy! This is the second Subaru purchased by my family from Cornelius Middleton at Bay Ridge Subaru. Excellent personal service without any buying pressu More

by ROBORAMBO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Oct 23, 2020 -

Bay Ridge Subaru responded

Rob, thank you so much for sharing your wonderful review. It is a joy to learn that Cornelius has provided you with a pleasant and easy experience. We are so happy to retain your trust and business. Thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

October 23, 2020

Brought car to dealer for 2 recalls. Decided to have minor maintenance done as well. The waiting area is very clean and comfortable. Everybody followed Covid-19 safety precautions (although I decided no More

by Glenn R
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 23, 2020 -

Bay Ridge Subaru responded

Glenn, I am glad to hear that you enjoyed our fast and easy service. Even more so, I'm happy Kayla's assistance helped put your mind at ease and provide you with a comfortable experience. Thank you for choosing Bay Ridge Subaru and we look forward to working with you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

October 23, 2020

It was a pleasant experience from the sales rep to the finance guy . Didn’t had any one being too pushy to sell products and all my questions were answered. More

by RAJANDRE4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Oct 23, 2020 -

Bay Ridge Subaru responded

Thanks you for the "five star" rating! It's been an honor assisting you with your car purchase and we know you're going to enjoy your vehicle for many years to come. Sincerely, Tom Ruggiero, Dealer Principal

October 22, 2020

Great Service Dept Friendly Explained All Work Done Service Rep Said Two Hours Car Was Ready Before Comfortable Waiting Area Social Distancing Would Definitely Return For All Service On My Car More

by BARBA718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Bay Ridge Subaru responded

We are very happy to have provided you with such a positive experience and are so glad you found our facilities comfortable and safe. Please don't hesitate to reach out if there's anything additional we can do for you. Best- Tom Ruggiero, Dealer Principal

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