Bay Ridge Subaru

I just got a new Forester. This is my second car from the same dealership and from the same dealer Cornelius Middleton. Cornelius is very knowledgeable, very helpful, very pleasant. He provides excelle same dealership and from the same dealer Cornelius Middleton. Cornelius is very knowledgeable, very helpful, very pleasant. He provides excellent service. More

I always wait on site for my car to be serviced. The waiting room is very comfortable and I appreciate the cleanliness, social distancing, and mask rule. Everyone is very polite and friendly and I some waiting room is very comfortable and I appreciate the cleanliness, social distancing, and mask rule. Everyone is very polite and friendly and I sometimes even enjoy having my dog Lulu with me. Thank you for making this less of a chore! More

I brought the car in and the service was great. The battery was bad and it was replaced. Then the latch on the trunk didn't close properly so I ended up bringing it back again. Both times, fixed, cle battery was bad and it was replaced. Then the latch on the trunk didn't close properly so I ended up bringing it back again. Both times, fixed, clear communication, and friendly. More

Very impressed with the friendly service. Want to thank Kayla Rodriguez for her awesome attention to our vehicle and concerns. We highly recommend their service department and will be returning for future Kayla Rodriguez for her awesome attention to our vehicle and concerns. We highly recommend their service department and will be returning for future vehicle issues. Thanks guys! More

Friendly and efficient staff. My problem was a small one and the service staff took care of it nicely. Since I had been there for an unrelated problem in the last two weeks, there was no charge. I really ap and the service staff took care of it nicely. Since I had been there for an unrelated problem in the last two weeks, there was no charge. I really appreciated that! More

Always timely and communicative with my service. Even helped me out with a recurring issue with my car free of charge after it was misdiagnosed. helped me out with a recurring issue with my car free of charge after it was misdiagnosed. More

I had a 12pm appointment and did not leave until 5:30pm. I was there because of a recall on my airbags. They did a diagnostic and saw my car needed additional services which was fine. I sat there for 5 hrs I was there because of a recall on my airbags. They did a diagnostic and saw my car needed additional services which was fine. I sat there for 5 hrs only to have the representative come out and tell me that my rotators need to be replace. I was furious because this should have been included in the initial assessment. How did the mechanics miss this but was able to tell me I needed new brakes. Isn’t the rotators and the brakes in the same general area. I am not the car expert that is why I bring my car here so it’s just frustrating when the experts get it wrong. I was truly upset that I spent my entire afternoon there. I was extremely disappointed in their service. More

They broke my tire pump in the trunk while doing service work. I also hear rattling from the engine bay, they didnt tight some bolts or put back the transmission correctly work. I also hear rattling from the engine bay, they didnt tight some bolts or put back the transmission correctly More

Great staff and service. We came here twice and both times service was easy and efficient. The waiting room is great as well. Definitely appreciate the Starbucks coffee while we wait. times service was easy and efficient. The waiting room is great as well. Definitely appreciate the Starbucks coffee while we wait. More

As is customary, I found this visit to be perfect. Kayla Rodriguez is amazing, attentive, and professional. With our other car, that other dealership makes up repairs that, it turned out, are deceptive and Rodriguez is amazing, attentive, and professional. With our other car, that other dealership makes up repairs that, it turned out, are deceptive and fraudulent. With Bay Ridge Subaru we've never had any of that... only honesty, high-level work and the willingness to excel. What a pleasure! More