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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

October 15, 2020

Andre was excellent, very knowledge and not pushy at all. He made the experience and process fo buying a new car very easy! Plus, the dealership is great, very clean and all staff members were nice and welco More

by SROSENBLUM09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Bay Ridge Subaru responded

Thank you for taking the time to write a positive review! We are happy to hear Andre was able to make your overall experience at our dealership amazing. Enjoy your new Subaru and have an awesome day! Tom Ruggiero, Dealer Principal

October 15, 2020

The people at the dealership were professional and friendly. They made buying the car easy and made sure I was comfortable with the car - going over all the features. More

by RACKAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Oct 16, 2020 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave us a review! We're glad to be of service and to provide you with an easy and comfortable experience. Congratulations on your purchase; we look forward to working with you again. Tom Ruggiero, Dealer Principal

October 15, 2020

Everyone was so kind and helpful! I am so happy I chose to lease my car from Bay Ridge Subaru and join the Subaru family More

by RACHELMAKI55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole and Frank were great, too!
Oct 15, 2020 -

Bay Ridge Subaru responded

Rachel, we would like to thank you for your business and positive review! We're happy to welcome you to the Bay Ridge Subaru family and hope you enjoy your new vehicle! Sincerely, Tom Ruggiero, Dealer Principal

October 15, 2020

The process took a long time as we waited for them to receive the lien release. They knew it was taking longer due to the corona virus but they told us it should only be a few days. We had to keep asking More

by JERRYLHANEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Oct 15, 2020 -

Bay Ridge Subaru responded

Jerry, we've taken your feedback to heart and truly apologize for the extra unfortunate delay in the lien release. I completely understand your frustration with the lack of communication and we're in the process of making some changes to avoid future occurrences like these. Thank you for the positive feedback on Frank and we're glad he walked you through the vehicle options so thoroughly. We hope this minor setback doesn't deter you from visiting us again and hope you enjoy your new car. Sincerely, Tom Ruggiero, Dealer Principal

October 14, 2020

Friendly, efficient service. I bought my Forester here in October 2003 and they have kept it running well for all that time. Staff have all been friendly and helpful. Newly expanded waiting room is comfortab More

by Mark from Brooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez, Sabina Triunfel
Oct 14, 2020 -

Bay Ridge Subaru responded

We appreciate the 5-stars for our service team Mark! We look forward to keeping your Forester running smoothly for many more years to come . Have a fantastic day. Best- Tom Ruggiero, Dealer Principal

October 14, 2020

Excellent service experience. Made an online appointment, which was confirmed and reminded of few days prior. Car was promptly taken in, tagged, info and service requests confirmed. I opted to wait in th More

by TANYURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Bay Ridge Subaru responded

Thank you for your five star review. Your feedback is greatly appreciated as we continue to work hard to ensure that our clients are comfortable and enjoy our services. We are happy you found your service experience with us a professional one. Thank you for choosing Bay Ridge Subaru and we hope to see you again soon. Best- Tom Ruggiero, Dealer Principal

October 14, 2020

Service, friendliness, always courteous are always top of the line.. Always answers questions very efficiently . We drive from Maryland to have our car serviced that is how much we like it More

by BRUCEDV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 14, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your service needs and for making the drive to see us, Bruce. We appreciate your compliments and look forward to serving you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 14, 2020

Yes I got there early in the morning and I was done less than two hours the people that assist me with every kind and welcoming and I appreciate your service thank you so much More

by JEFFREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Oct 15, 2020 -

Bay Ridge Subaru responded

Thank you so much Jeffrey for the review and kind words! We appreciate you bringing your vehicle to us and trusting us with it! Always happy to be of service. Have an awesome day! Tom Ruggiero, Dealer Principal

October 14, 2020

Mr Anthony Grippo provided me a smooth buying experience here. And Mr. Charlie is very awesome as well, he was making sure that I understood every features of my new car patiently and professionally. Very i More

by YauC Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
Oct 15, 2020 -

Bay Ridge Subaru responded

Thank you, for taking the time to share your visit at Bay Ridge Subaru with others. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and such appreciation for Anthony and Charlie. If there is anything more we can help with, please let us know. Sincerely, Tom Ruggiero, Dealer Principal

October 13, 2020

Outstanding service. Friendly , kept appointment Outstanding service. Friendly , kept appointment time.. Courteous and knowledgable. Will certainly return for service in the future. Flexi More

by SHARYNVAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Oct 13, 2020 -

Bay Ridge Subaru responded

SHARYNVAN, thanks for leaving such a positive review! We are happy to hear that you had such a great experience while working with Sabina! We look forward to doing business with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

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