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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

September 10, 2020

Came in for recall replacement, left after 1k dollars of service. I guess I am happy that they saw things that needed fixing but I knew I’d never get out with just recall replacement. More

by liberinto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 10, 2020 -

Bay Ridge Subaru responded

Thank you for taking your time out to share your recall experience with us. Customer satisfaction and safety is our biggest priority. Which is why we suggest you address certain things that come up doing our diagnostic test. Thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

September 10, 2020

We only had a limited time to buy a car, so we had to choose from a very limited inventory, but everyone Was very helpful and informative. Only hitch was that it took almost 3 hours to pick up the car a More

by JANFOGEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Bay Ridge Subaru responded

Congratulations and thank you for the kind review, Jan! Please let us know if we can be of any further assistance. Sincerely, Tom Ruggiero, Dealer Principal

September 10, 2020

Over the five years I’ve owned my Impreza, I’ve believed this service center to be very professional and honest. I don’t believe they’ve made me have work done that I didn’t need. It took a long while for t More

by RONALD.CHIRONNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Sep 24, 2020 -

Bay Ridge Subaru responded

We appreciate your feedback Ronald and thank you for your business. Although we are glad to see that our service team has provided you with the best service over the years we are sad to hear that you may have to go to a dealership closer to home. We wish you the best and please let us know if there is anything else we can do for you. Sincerely, Tom Ruggiero, Dealer Principal

September 10, 2020

Sales associate Gerald Wactor provided outstanding, courteous and efficient service which made purchasing new car easy. Overall Bay Ridge Subaru will be highly recommended. Thx. More

by SONIAVCP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Bay Ridge Subaru responded

Sonia, Thank you for taking a moment of your day to share your positive car buying experience with Gerald. We're always happy to take care of any vehicle needs and look forward to your next visit. Sincerely, Tom Ruggiero, Dealer Principal

September 10, 2020

I just bought my 2nd previously owned car. Great service, super quality and price! I came from Manhattan - always get the best @ Bay Ridge Subaru! More

by Amy HW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Bay Ridge Subaru responded

Congratulations, Amy! Thank you for coming out of your way to visit us. I am glad we were able to find you the perfect vehicle and we hope we get to work with you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

September 10, 2020

Corey did an absolutely amazing job !! I met also with Roy and Mike and they were equally as amazing as Corey. Thank you Bay Ridge Subaru and I can not wait to utilize those free oil changes in the near More

by prterj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank, Cornelius Middleton
Sep 11, 2020 -

Bay Ridge Subaru responded

prterj, congrulations and thank you for the positive feedback. It is great to know that your experience with us went well and that our staff was professional. We value you as a customer and hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

September 09, 2020

Very smooth process, Andre helped me out the entire process. When there was a discrepancy in prices, Roy was very reasonable and helpful. This was as smooth a process as leasing car can be. More

by KMQATO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Bay Ridge Subaru responded

Congratulations on your new lease! Andre and Roy, will be pleased to learn about your review. We hope to work with you again in the future. Please enjoy your new vehicle. Sincerely, Tom Ruggiero, Dealer Principal

September 08, 2020

As I always do, I received Prompt and quality service from Marc d and billy and pat s it is very much appreciated thank you More

by Subaru-review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy
Sep 08, 2020 -

Bay Ridge Subaru responded

Thanks for such a delightful review for Marc, Billy, and Pat. We truly appreciate it and hope to work with you again. Sincerely, Tom Ruggiero, Dealer Principal

September 08, 2020

The reason for the service was for a recall on an engine part. The service was completed and all my questions were answered. Great job. More

by LBUSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina
Sep 09, 2020 -

Bay Ridge Subaru responded

Thank you for the kind review, LBUSH! Please let us know if we can be of any further assistance. Sincerely, Tom Ruggiero, Dealer Principal

September 08, 2020

Very good service facility, I will be a regular. One problem, service took an hour and forty five minutes, rather than the hour that I was told it would take. More

by barryguild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina in service-5 stars
Sep 09, 2020 -

Bay Ridge Subaru responded

Barry, we appreciate your feedback and hope that your next visit things will go smoothly. Thank you for your patience and we look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

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