Bay Ridge Subaru

Excellent! First time leasing a car in NYC and Andre made this such a pleasant, perfect experience. Highly recommended to anyone else looking for a great experie First time leasing a car in NYC and Andre made this such a pleasant, perfect experience. Highly recommended to anyone else looking for a great experience. More

lack of following rules The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their ma The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their masks pulled down only covering their mouth. The person who took my payment also only had her mask covering her mouth. I only saw one hand sanitizer dispenser. No signs saying that masks are required. Repair staff did not have any face coverings on when they came into the area where payments are made. I have purchased 2 vehicles from you and only use your service department for maintenance and repairs. I've always been satisfied with the service however I am very disappointed with the lack of following rules during the pandemic. More

Excellent Experience I only have nice things to say about Joseph Teti. He made everything quick and easy. Problem is - we end up buying a car every time we're there. I only have nice things to say about Joseph Teti. He made everything quick and easy. Problem is - we end up buying a car every time we're there. LOL - we're on are second Subaru. Now that the kids are driving, we will be back to see Joe soon. More

The customer service was excellent! Getting a new car at Subaru was a very straight forward and easy process. The staff was friendly and well informed on the cars they sell. Subaru was a very straight forward and easy process. The staff was friendly and well informed on the cars they sell. More

Walked in and was greated by sales rep Cornelius. He was professional answered all my questions on multiple occasions and made the process seamless from beginning to end. He was thorough in explaining thin professional answered all my questions on multiple occasions and made the process seamless from beginning to end. He was thorough in explaining things and always got backed to even after finishing his day. He was the main reason we brought at this Subaru dealer. More

Gerald was great! He was patient, knowledgeable, and helpful throughout the purchase of our pre-owned Subaru. The process was simple from start to finish. helpful throughout the purchase of our pre-owned Subaru. The process was simple from start to finish. More

Excellent Service Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting area was spaced for social distancing and spotless. I will be back for sure! More

In general great, but made a fairly big mistake this time The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. Afte The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. After waiting almost 2 hours, they told me there was nothing wrong with the car ( in itself commendable for a dealership, as opposed to finding something to charge me for). Then I waited another 2.5 hours for them to change the tire. Relaying this feedback to support future improvements. More

Terrible. My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times and never got any of the answers we were looking for. Instead, we were almost completely ignored and brushed off. Now we're left wondering why we paid 500 dollar insurance in the first place? Have we been ripped off? We'll be getting our tire fixed elsewhere and sending the bill to Subaru. Let's see if they do the right thing. More

Very helpful Very responsive to buyers questions and following up . They go the extra mile unlike other dealerships. No need to worry about parking they have vale Very responsive to buyers questions and following up . They go the extra mile unlike other dealerships. No need to worry about parking they have valet service available More