Bay Ridge Subaru

Friendly professional service. Comfortable waiting area. Clean and stocked with refreshments and snacks. They take social distancing seriously. I did have a coupon for a few dollars off which I mentioned at Clean and stocked with refreshments and snacks. They take social distancing seriously. I did have a coupon for a few dollars off which I mentioned at the outset. I was told to show it at check out. I forgot and did not get to use it. Perhaps it could have been noted on service ticket. I also feel if the charges for my A/C and brakes were less money I would probably have gotten those jobs done there. More

An Abhorrent Customer Service Experience Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Fore Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Forester in March, right before NYC went into lock down. The car seemed great, but the AC wasn't super powerful. We asked about it, and was told that if there was an issue after we purchased the car, we could bring it in to get repaired, no questions asked. Obviously the seller, Chris, was just trying to make a quick sale. We took his word for it, which was a mistake on our part. Fast forward to May, and the AC is fully out. My husband took it in for a dye test (we were still within warranty then). We were told to bring it back when it stopped working again. The first week of July, it stopped working again. We made an appointment for two weeks later (now out of warranty) to get it serviced, and were suddenly slapped with a $700 bill, despite being told when we purchased the car that it would be taken care of and the fact that we started this process when we were still within warranty. We spent 8 days trying to get in touch with the General Sales Manager of the dealership, Michael Chiusano, to try to resolve the billing issue. We were pushed between departments, left multiple messages and emails with zero calls back, have been treated very rudely and dismissive, and in the end, got $60 off our $700 bill (after hours and hours on the phone, and multiple hours waiting in their showroom). A complete joke. We were scammed when we were sold the car and made the mistake of taking the dealership for their word. But hey, they made their sale, and that's all that matters. More

Great service. Attentive staff. Immaculate waiting area and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. More

The process took hours and hours which it shouldn't have. Finance also took very long and didn’t get a good deal. I am happy with the car and price and service team but other parts took too long. Finance also took very long and didn’t get a good deal. I am happy with the car and price and service team but other parts took too long. More

Excellent service with taking car in and even though they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth More

Great customer service Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always friendly, courteous and very professional. Quick and great service for my car. More

good service I've been a customer for a long time and I've always gotten good service whenever I've come in for any kind of work or sevice I've been a customer for a long time and I've always gotten good service whenever I've come in for any kind of work or sevice More

Corey (Cornelius) was great. He was informative and attentive without being pushy like most salesman. He answered all my questions and returned phones calls promptly. He made my experience at Subaru sm attentive without being pushy like most salesman. He answered all my questions and returned phones calls promptly. He made my experience at Subaru smooth. More

Good Experience - if not desire outcome Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Corneli Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Cornelius was really helpful and responsive throughout, despite the undesired outcome. More

Awesome Service This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. More