Bay Ridge Subaru

Complimentary inspection. After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspectio After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspection I would need to pay $211 to replace a broken plastic rear light casement. I asked whether the brake light and turn signal were operational and was told they were. Despite that, I had to pay for the $211 repair before they would do the inspection. I took my car back and went to a local gas station near my house and was given an inspection after confirming the brake light and turn signal were operational. In the future, I will bypass Subaru's complimentary oil changes and inspections. In two years when my lease expires, I will not be dealing with Subaru for my next car. There are plenty of other choices out there. More

Andre Arzuza, was the only Sales in the Department to help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** More

Dropping the car off was no problem and I got it back the same day which was good, but upon arriving home I noticed dashboard lights that were not functioning. Further investigation found the dashboard light same day which was good, but upon arriving home I noticed dashboard lights that were not functioning. Further investigation found the dashboard light dimmer switch was pushed through the dashboard panel and no longer accessible. I called the dealer, spoke with someone about the issue, and sent photos. I was never called back about how the issue would be rectified. I’m extremely disappointed in the Lack of concern your dealership has for a customer with a very legitimate complaint. More

I have been using Bay Ridge Subaru since 2013 when my wife and I purchased our 2013 Forester. We have since purchased a 2019 Forester, as well as keeping our 2013. A couple of days ago, I brought my 2013 wife and I purchased our 2013 Forester. We have since purchased a 2019 Forester, as well as keeping our 2013. A couple of days ago, I brought my 2013 Forester in because of a stalling problem. The service department discovered a blocked throttle body. They cleaned it out and within an hour or so I was on my way home without stalling. There was no charge for the service. More

nice experience Always make customers comfortable they advise you of the weight time give you a price before time so you can make arrangements. WENT IN FOR OIL CHANGE Always make customers comfortable they advise you of the weight time give you a price before time so you can make arrangements. WENT IN FOR OIL CHANGE AND ENGINE LIGHT ON THEY TOOK CARE OF IT NO PROBLEM. More

We're in the midst of a pandemic, people Car had to go in for a recall airbag issue. Nice people, did the job in roughly the time they said it would take, BUT, very few of the people I dealt Car had to go in for a recall airbag issue. Nice people, did the job in roughly the time they said it would take, BUT, very few of the people I dealt with wore masks properly. In the smallish closed office space with four people in it, one person working at a desk with his mask under his chin, two with their masks under their noses, one with something floating loosely in front of her nose that did not pass for a mask. The valet who took the car in was the one person I saw who consistently and conscientiously wore a mask. In the customer waiting area, I saw no signs requiring the customers to wear masks and there was no enforcement when people didn't. This is not hard, and it's not political. The virus is airborne and wearing a mask is our first line of defense. It's the minimum one should be able to expect from businesses interacting with the public. More

no problems; reasonable time to wait for the job to be done I generally have a satisfactory experience whenever I bring my car in for service. The managers are polite, friendly, and helpful. Any issues are ca I generally have a satisfactory experience whenever I bring my car in for service. The managers are polite, friendly, and helpful. Any issues are carefully explained and then handled. My most recent visit was for state inspection and an oil change. No problems. My car was ready in less than the estimated time. More

Service review happy with service happy with loaner made bringing car in possible. helpful staff . friendly and clean . will be back again.have a good day. thank you happy with service happy with loaner made bringing car in possible. helpful staff . friendly and clean . will be back again.have a good day. thank you good bye.. More

Honest and Quick Service The team is always honest and efficient; lobby was clean; coffee machine was great; tech who took pictures of my car was really nice and got the welco The team is always honest and efficient; lobby was clean; coffee machine was great; tech who took pictures of my car was really nice and got the welcome service going. Call Rep who booked my appointment really saved the day by getting me an early appointment. The Person who handled my billing (she was a lady) was super nice also. More

I would like to say a great thanks to Kayla and Andrea,they went out of their way to help us. Thank you so much. Andrea,they went out of their way to help us. Thank you so much. More