Bay Ridge Subaru

Two trips instead of one Made appointment to fix mirror and asked to make sure mirror in stock. Mirror needed painting so had to make two trips. And second trip took over an h Made appointment to fix mirror and asked to make sure mirror in stock. Mirror needed painting so had to make two trips. And second trip took over an hour, just to attach a mirror. More

Good purchasing experience Subaru Bay Ridge is organized has a good inventory and exiled very well everything that entails the purchase of a car. It was difficult to negotiate p Subaru Bay Ridge is organized has a good inventory and exiled very well everything that entails the purchase of a car. It was difficult to negotiate price or terms. More

Gerald took his time with my family. He showed us several vehicles and explained the different features to us. He was very attentive and suggested the perfect model. vehicles and explained the different features to us. He was very attentive and suggested the perfect model. More

Express service was just that. Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out of state and was able to drive in without an appointment. More

Helpful service during the pandemic Jennifer and Raquel were especially helpful. Gerald delivered the car, which was extremely kind. The license plate number was unfortunate. My daughte Jennifer and Raquel were especially helpful. Gerald delivered the car, which was extremely kind. The license plate number was unfortunate. My daughter also should have had help to fasten in the car seat. Otherwise it went smoothly. More

Long wait but understandable Typically when I make an appointment 2 weeks in advance I didn't expect a long wait time. But I did. I understand it's a tough time for all of us and Typically when I make an appointment 2 weeks in advance I didn't expect a long wait time. But I did. I understand it's a tough time for all of us and we're all trying to keep safe. At the same time, there were people serviced there that hasn't made an appointment which pushed our line much further and I sat in the break room for a long time. It's unfortunate that it has hinder my work schedule but nothing I can control. I wish there was more timely management for those that have made appointments and pacing those that have not. More

They stayed true to the time in which the service was scheduled to be completed. Service was professional and friendly. I highly recommend this place. scheduled to be completed. Service was professional and friendly. I highly recommend this place. More

I had a great experience at Bay Ridge Subaru I did not have an appointment on Monday 7/6/20 when I had to bring my vehicle for service. My car would not start I was able to get a jump start thru I did not have an appointment on Monday 7/6/20 when I had to bring my vehicle for service. My car would not start I was able to get a jump start thru Subaru Roadside service, and brought my vehicle once started right to Bay Ridge Subaru. Even without an appointment, they still were able to help me and repair my vehicle the same day. My battery died and they were able to give me a new one the same day. The service Advisor Marc D'Ottavio is so helpful and pleasant to deal with. This was only the second time I brought my vehicle there for service, and they could not have treated me any better then they did. Marc is exceptional at what he does, it is a pleasure to deal with him. Overall my experience was great. I am happy I chose a Subaru, and even happier that I choose to service my vehicle at Bay Ridge Subaru. More

Well taken care of Anthony took care of us and was attentive to our needs. He worked with us to hit our list and helped walk us through the features available to us. Anthony took care of us and was attentive to our needs. He worked with us to hit our list and helped walk us through the features available to us. More

Good. We were able to get the car we wanted without unreasonable problems due to the pandemic. Andre also was helpful in breaking down some of the more com We were able to get the car we wanted without unreasonable problems due to the pandemic. Andre also was helpful in breaking down some of the more complicated things. More