Bay Ridge Subaru

I’m very happy with the service at Bay Ridge Subaru. The pick up & delivery service during this time was extremely helpful. It allowed me to have the car repaired. pick up & delivery service during this time was extremely helpful. It allowed me to have the car repaired. More

Everyone was very helpful. Though I didn’t remember specific names. Went in for a brake lamp recall service. Took longer than expected, but it was a safe, comfortable process. specific names. Went in for a brake lamp recall service. Took longer than expected, but it was a safe, comfortable process. More

Great service, brought the car in for some noise and they fixed it in time for the holiday weekend. Even had the mechanic test drive it to make sure. fixed it in time for the holiday weekend. Even had the mechanic test drive it to make sure. More

convenient Walked in without appointment. Very attentive to my needs. Gave me an approximate time and I waited in a bright and spacious waiting room. Were fin Walked in without appointment. Very attentive to my needs. Gave me an approximate time and I waited in a bright and spacious waiting room. Were finished before the time stated. I was happy. More

Car Service during Covid-19 My recent visit was while NYC was still under Covid-19 precautions and requirements. The waiting area was comfortable and seem Covid-19 compliant with My recent visit was while NYC was still under Covid-19 precautions and requirements. The waiting area was comfortable and seem Covid-19 compliant with hand sanitizer available and seating comfortably/safely distanced apart. The staff while wearing mask remained friendly courteous and helpful and were also mindful of Covid-19 prevention when handling my car. The service on my car was faster than the estimated time. Which was much appreciated. More

No pressure, just great service.Thank you Gerald and Chris. We are repeat customers and love our Subarus. Greatly appreciated the Covid precautions! All the best. Chris and Mary Chris. We are repeat customers and love our Subarus. Greatly appreciated the Covid precautions! All the best. Chris and Mary More

Customer friendly and very accommodating The dealership made it very easy to have both my Subaru Legacies serviced.The arrangements were made without any hassle to have the cars picked up and The dealership made it very easy to have both my Subaru Legacies serviced.The arrangements were made without any hassle to have the cars picked up and delivered during the pandemic. Everything was accomplished as promised and was done on time. More

Repair They are focused on catching customers, don’t explain all the expenses from the beginning. Even if you ask them what the extra cots will be, they are They are focused on catching customers, don’t explain all the expenses from the beginning. Even if you ask them what the extra cots will be, they are say nothing will be extra. After all, there are lot of unreasonable expenses in the price. I will never contact them again and I recommend the same to everyone!!! More

Expected better My husband brought my Subaru in for service, no appointment was made, just needed an oil change, nothing more. He was told that it could take up to tw My husband brought my Subaru in for service, no appointment was made, just needed an oil change, nothing more. He was told that it could take up to two hours, so he sat in the waiting area and waited. Once the work requested was completed, he paid for the oil change, he was advised that the drain plug had to be replaced and was not covered under the warranty. This is my third Subaru, how does a drain plug for oil get worn out? My vehicle is not even three years old, about 15,000 miles and it needs to be replaced...something is not right. My other Subaru vehicles never needed a drain plug and one of them was twenty years old and the other is six years old. When my husband questioned the cost of the drain plug, Marc advised him it was not covered as it is a wear and tear part. All of the vehicle’s oil changes were performed at Bay Ridge Subaru so that means their own techs were treating the drain plug a little rough or the drain plug was made of inadequate materials. Once my husband arrived home, I was very upset when I noticed there being some white powdery substance on two spots on the driver’s interior door, with an ongoing pandemic, one would think that the vehicle be wiped down/sanitized before returning to the customer. My husband didn’t notice the powdery substance on the door as he had his sunglasses on when he took return of my vehicle. I expect my vehicle to return from service as clean as I had left it, not worse. More

Quick, efficient, polite. When you come for service, rest assured your vehicle will be taken the best care of. Make an appointment, come on time, you'll never have to wait a m When you come for service, rest assured your vehicle will be taken the best care of. Make an appointment, come on time, you'll never have to wait a minute. More