Bay Ridge Subaru

Everyone was very helpful My NYS inspection was coming up, but we also had some questions about the rattling and sometimes a scraping sound in our car. We told the technician w My NYS inspection was coming up, but we also had some questions about the rattling and sometimes a scraping sound in our car. We told the technician what is sounded like and where the sound was coming from. They were able to take a look and found a band that snapped and a bolt/clamp that broke. They fixed it, gave me an oil change, did the inspection, and reassured me the scraping sound is probably some rusting around the brake rotors (I think this is it, sorry, I'm not well versed with cars, but I'm pretty sure that's what it was) and that it would go away with more driving. Everyone was professional and my questions were answered. More

Customer service was great I was kept up to date on what needed to be done and explanation of costs. Repair was done quickly and I was able to have my car back in a few days. I was kept up to date on what needed to be done and explanation of costs. Repair was done quickly and I was able to have my car back in a few days. More

Rockford Fosgate upgrade Dropping one star because of a snafu; miscommunication between parts dept and technician led to my radio being replaced instead of audio being upgrade Dropping one star because of a snafu; miscommunication between parts dept and technician led to my radio being replaced instead of audio being upgraded, which is what I ordered. Customer rep apologized and gave me discount, so was happy with their reaction. More

First oil change - 3K Excellent service - completed in a timely manner. Waiting area is clean and well kept. Noticed employee cleaning the area for COVID-19 to prevent from Excellent service - completed in a timely manner. Waiting area is clean and well kept. Noticed employee cleaning the area for COVID-19 to prevent from any infection. Looking forward for the next service. More

They work with appointments. Sales rep are very friendly. Waiting room is very clean and welcoming. Service center personnel are very courteous and knowledgeable. I bought my v Sales rep are very friendly. Waiting room is very clean and welcoming. Service center personnel are very courteous and knowledgeable. I bought my vehicles from this center because of the sales representative who listen to what we were looking for in a vehicle and work with us to meet our needs. I since recommend several friends and family to this dealership. More

Received my car back with stains on both passenger and driver side interior door panels. Seems the tech opened/closed doors with dirty gloves or hands. driver side interior door panels. Seems the tech opened/closed doors with dirty gloves or hands. More

had a recalled part installed Everything worked out fine. took a little shorter than i thought which was great. i walked along the Verrazano walk way and it was a beautiful day. Everything worked out fine. took a little shorter than i thought which was great. i walked along the Verrazano walk way and it was a beautiful day. More

wrong part ordered I recently went to Bay Ridge Subaru for multiple services on my 2018 Crosstrek that I intentionally scheduled for the same visit - the 36k mile routin I recently went to Bay Ridge Subaru for multiple services on my 2018 Crosstrek that I intentionally scheduled for the same visit - the 36k mile routine maintenance, a recall repair, and a warranty repair (replacement of USB input hardware) that was necessary for performing the recall reprogram. The Bay Ridge service department had caught the problem with the USB last time I was in for the recall repair and they told me they ordered the necessary part. After completing the routine maintenance, the service employee informed me that they had ordered the wrong part for the USB repair and that I'd have to schedule another trip in. The service department offered me a free oil change in recognition of the inconvenience - good customer service is the reason that I will keep coming back! More

We Love Our Subaru! We had the easiest time buying from Bay Ridge Subaru. We bought during the pandemic and everyone who helped was so helpful and considerate during our We had the easiest time buying from Bay Ridge Subaru. We bought during the pandemic and everyone who helped was so helpful and considerate during our correspondence. Dawn helped us to pick out the perfect car, spending tons of time on the phone with us. We weren't able to test drive it but Michael sent us a ton of great pictures and continued to help us with the purchase and getting the registration/ plates. We highly recommend buying from Bay Ridge Subaru! More

Good communication Staff was professional and made servicing a quick and painless experience. Waiting room was clean and provided coffee and proper social distancing mea Staff was professional and made servicing a quick and painless experience. Waiting room was clean and provided coffee and proper social distancing measures. Everything was contactless. More