Bay Ridge Subaru

inspection/oil change etc. was told it would take 2 to 21/2 hours, but work was done in little over an hour. New waiting area is bright, clean and comfortable with excellent sea was told it would take 2 to 21/2 hours, but work was done in little over an hour. New waiting area is bright, clean and comfortable with excellent seating. More

Quick, efficient service I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled th I came in without an appointment because a warning light came on the dashboard, but I didn't have to wait for service. They have totally remodeled the place in the last two years and it looks so much better now. Everything was done as promised and on time. More

My first good experience at a car dealership!!!! This is the first time that I got the car I wanted without any hassles. Michael, the sales manager made me certain promises and he delivered on all of This is the first time that I got the car I wanted without any hassles. Michael, the sales manager made me certain promises and he delivered on all of them. I would buy/lease from this dealership again! Excellent experience! More

Poor customer service. 2 hour car pickup 11 am appointment finished at 1pm. $500.00 discrepancy on sales agreement. Ignored by sales manager/officer who worked with other cu 2 hour car pickup 11 am appointment finished at 1pm. $500.00 discrepancy on sales agreement. Ignored by sales manager/officer who worked with other customers that arrived well after we did. We did the leg work for the insurance transfer. We were a 20 year ,low maintenance customer. We weren't expecting preferential treatment ,but did expect the courtesy a good customer deserves. I don't remember the name of the sales manager involved. More

Friendly, helpful service Michael answered all of my questions very quickly and was able to help me locate some items that I had left in the loaner car. He was also clear with Michael answered all of my questions very quickly and was able to help me locate some items that I had left in the loaner car. He was also clear with all of the additional work that my car needed. More

Courteous and friendly I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I wai I called to bring the car in for NY State Inspection and the lady Patricia was very polite and helpful to squeeze me in without an appointment. I waited in the newly renovated posh waiting room with very comfortable chairs. I did note they need more women magazines in their waiting room area. I was pleasantly surprised to have my car inspected in less than 45 minutes waiting time. More

Improved service experience at Bay Ridge Subaru. Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were court Nice new waiting room for service clients: comfortable seating, bathrooms and coffee maker. Work on car done in reasonable time. Employees were courteous and tried to be helpful. However there was some confusion about which employee was actually in charge of Communicating progress of the work to the client. Based on my prior years of experience with Bay Ridge Subaru, I also think their new younger employees need a little more guidance as to how to deal with clients’ expectations. More

Fast and thorough Michael at Bay Ridge Subaru was communicative and clear in his explanation of what was wrong with the car and the work itself happened in a timely man Michael at Bay Ridge Subaru was communicative and clear in his explanation of what was wrong with the car and the work itself happened in a timely manner. Everyone was friendly. More

Professional I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, I was waiting for recall airbag changes half a year. But service was great. I left car in time and picked car by the end of the day very fast. Alicia, Mark and guy who took car ( unfortunately I don't remember his name) were great! Thank you guys! More

Very friendly service I am very pleased with my experience with sales consultant Cornelius S. Middleton. He was very friendly and knowledgeable. Also he always promptly rep I am very pleased with my experience with sales consultant Cornelius S. Middleton. He was very friendly and knowledgeable. Also he always promptly replayed to my emails. Did not use any hard sales pressure. More