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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

October 02, 2019

Service was great, customer service so-so Alvaro provided quick and quality service and i was in and out in less than an hour. However, person who was accepting card payment was not friendly a More

by CUNYCPA2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joseph Teti, Cornelius Middleton, Michael Otero, Pamela Morgan
Oct 18, 2019 -

Bay Ridge Subaru responded

Thank you so much for taking the time to write us up a review. Alvaro is amazing and we are proud of the work he produces. We apologize for the other employees demeanor and for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers. Thank you for your patience and we hope to see you again in the future. - BRS

October 02, 2019

Bay Ridge Buying Experience Recent Bay Ridge Subaru buying experience was excellent. Cornelius "Cory" Middleton showed competence and professionalism. Cory and Roy can be referre More

by B.PRICE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Oct 02, 2019 -

Bay Ridge Subaru responded

Bernie, CONGRATULATION on your new vehicle. We appreciate your referral and are grateful for your high rating. Cory and Roy are going to be flattered with your kind words. We hope to see you soon. - BRS

October 01, 2019

Gerald is the man You can go to any dealership on earth. When you go to Bay Ridge Subaru you go to A dealership that takes the time to answer all your questions. A dea More

by Anthony Roina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Bay Ridge Subaru responded

Anthony, CONGRATULATIONS on your new Forester! We couldn't agree with you more, Gerald is just an amazing person to work with and we are glad to have him as a part of our team. He envelopes all that Bay Ridge Subaru believes in, quality service, transparency, and the passion to help people. Thank you for choosing us as your #1 go to Dealership and we look forward to working with you in the future. - BRS

October 01, 2019

Excellent The entire team is very helpful, and knowledgeable. Buying from bay ridge Subaru and having my vehicle serviced there is a delight. Very easy, and the More

by MEREDITHSUTTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Bay Ridge Subaru responded

Meredith, we appreciate the positive review and high rating. It is our delight to serve you and our community with quality service and integrity. Can't wait to work with you soon. Safe travels. - BRS

October 01, 2019

Professional and Knowledgeable Mike C and Andre were amazing during the entire purchasing process. We are from NJ and went into Bay Ridge Subaru in Brooklyn to make our Subaru purch More

by Rosko123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Bay Ridge Subaru responded

Congratulations on your new vehicle. We are honored that you came all the way from New Jersey to visit our lot. Our experience and passionate team members love helping customers find the perfect match vehicle that fits their needs, lifestyle and budget. We look forward to working with you again. - BRS

October 01, 2019

Had to have rear view camera fixed as it was loose The service was fine, only issue was I had to wait over two hours even with an appointment. I had asked a few times if it was covered in warranty and More

by JRMY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Oct 02, 2019 -

Bay Ridge Subaru responded

Thank you for providing us with your feedback. We appreciate the honesty and it will help us to evaluate our practices. Thank you so much for your patience and your hight rating. - BRS

October 01, 2019

Fast and reliable Made appointment online, greeted as I drove in. Service completed before quoted time. I highly Recommend the team at bay ridge Subaru. On my 2nd and More

by BROSCO1931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Oct 02, 2019 -

Bay Ridge Subaru responded

Thank you for being such a loyal customer of ours and thank you for sharing your experience. We appreciate the positive review and five star rating. It is heartwarming to see that all our care and hard work is visible in the service we provide. Thank you for the recommendation and we hope to see you soon. - BRS

October 01, 2019

boomerang problem over and over and over. Sad to say I went in with a list. Was told all done. Had to go back a second time. Same issues. Told it was done. Going back a 3rd time same issue. Lo More

by Lilt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew service manager, Michael Otero
Oct 18, 2019 -

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - BRS

September 22, 2019

Excellent customer service I took my car for service. They returned my car when promised. Everyone was courteous and professional. This is my new service center for my Subaru! More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Sep 23, 2019 -

Bay Ridge Subaru responded

Tony, we are ecstatic to hear that we have exceeded your expectations. We look forward to servicing your vehicle in the future. Welcome to the family. - BRS

September 21, 2019

Great Salesman This was a very good dealership. The sales people are great. No tricks or gimmicks. 10/10 would come back for another car. Come to bay ridge Subaru More

by NGRDOC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Bay Ridge Subaru responded

Thank you for your five star review. We look forward to working with you in the future. - BRS

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