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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

August 04, 2021

I appreciate how easy it is to book an appointment and get the work done. Pickup takes a bit long sometimes but the overall efficiency of operations here more than makes up for that, as well as the qualit More

by IDELLENISSILA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Aug 05, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, IDELLENISSILA! We're happy to hear that you left the dealership satisfied with our services. We hope you have a great day! Sincerely, Tom Ruggiero, Principal Dealer

August 04, 2021

My appointment was at 8:00 in the morning. I arrived early; they took my car immediately, and finished in 40 minutes. The waiting room had excellent coffee, comfortable chairs, and lots of space. More

by DANIELA88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Bay Ridge Subaru responded

Hi, DANIELA88! Thank you for the glowing review. We're happy to hear that we were able to help you with your service needs. Please let us know if there's anything else we can help you with. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

August 04, 2021

Everything was great except, that instead repair was scheduled on Tuesday , it was made on next Wednesday. And I lost day of work because I took day off. More

by SSHAPIRSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Aug 05, 2021 -

Bay Ridge Subaru responded

SSHAPIRSTEIN, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

August 04, 2021

Appreciated the time and efforts by my Service Rep to insure that I would not be here too long. She was very pleasant and friendly. More

by SHERWIN.JOHNSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Aug 05, 2021 -

Bay Ridge Subaru responded

Thank you for the high rating, SHERWIN.JOHNSON! We're happy to hear that you left the dealership satisfied with our services. We hope yo work with you again soon! Sincerely, Tom Ruggiero, Principal Dealer

August 03, 2021

oil change nothing mayor ,attention excellent. Just the oil change nothing mayor ,attention excellent. Just the guy in the parking vallet was distracted talking to some one randomly for almost 10min . Wait More

by Jef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Aug 04, 2021 -

Bay Ridge Subaru responded

Jef, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

August 03, 2021

The intake process was quick and courteous. All staff did their jobs well and answered any questions I had. My issues were resolved. i waited off site, they promptly called when the job was finished. Pick up More

by PALOFMINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember their names
Aug 04, 2021 -

Bay Ridge Subaru responded

Thank you for the stellar review, PALOFMINO! We're happy to hear that you left the dealership satisfied with our services. Have a beautiful day! Sincerely, Tom Ruggiero, Principal Dealer

Aug 04, 2021 -

PALOFMINO responded

Thank your staff for taking pride in their work and treating their customers with courtesy and respect.

August 03, 2021

Lovely, professional, knowledgeable and so helpful across the board! Really made us want to work with this dealership in the future — everyone was a true professional. More

by GLYNISRIGSBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ERNEST
Aug 04, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, GLYNISRIGSBY! We're happy to hear that your positive experience has earned us your loyalty and trust. We look forward to working with you again soon. Sincerely, Tom Ruggiero, Principal Dealer

August 03, 2021

Took longer than I expected - 6 hrs. Service Rep. was very friendly and nice about it. words words words words words... This is annoying itself More

by KYLEM.MCGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Aug 04, 2021 -

Bay Ridge Subaru responded

Thank you for the high rating, KYLEM.MCGEE. We hope you have an awesome day. Sincerely, Tom Ruggiero, Principal Dealer

August 03, 2021

My vehicle brake line was damaged while being removed from the lift. It was there for 2 months They claimed it needed a connector box that wasn't available. There was no such part. Additionally items fro More

by SPENDER5555
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Aug 16, 2021 -

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

August 03, 2021

Coming her for inspection and maintenance is super easy. Scheduling online, quick check in and great service. Even the waiting area is set up really nice with free coffee and wifi. More

by VERENA.THOENE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest
Aug 04, 2021 -

Bay Ridge Subaru responded

Thank you for the glowing review, VERENA.THOENE. We're delighted to hear that you left the dealership satisfied with our services. Take care! Sincerely, Tom Ruggiero, Principal Dealer

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